Carestream Dental R4 65.021 R4: Patient notes not visible Docs Document Control  Document Name  65.021 R4: Patient notes not visible Version  v1.0 Current Author  Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com  Approval  Safeharbour Support  Approval date  01-JAN-2025  Review date  31-DEC-2027  Absract  None Scope  This document applies to all clients of Safeharbour Support Ltd Inputs  None  Outputs  None   Change Control  Date  Author  Version  Change  02-DEC-2024  Neil Tancock  0.0  First version 01-JAN-2025  Neil Tancock  1.0  Approved  -------------------------------------------- --------------------------------------------  When in R4, the patient's 'Post It' note can not be visible.  It will appear as a Task on the Task Bar, but the window is nowhere to be seen. Right-click on Ghost Note on task bar and then click Move. Then press the up arrow several times until the window appears. -------------------------------------------- --------------------------------------------  Need help?  Get in touch! You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001 You can email us at hub@safeharboursupport.com You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001 You can Whatsapp us right here: https://wa.me/441752373000       65.022 R4: The server that was previously used is not available Docs Document Control  Document Name  65.022 R4: The server that was previously used is not available Version  v1.0 Current Author  Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com  Approval  Safeharbour Support  Approval date  01-JAN-2025  Review date  31-DEC-2027  Absract  None Scope  This document applies to all clients of Safeharbour Support Ltd Inputs  None  Outputs  None   Change Control  Date  Author  Version  Change  02-DEC-2024  Neil Tancock  0.0  First version 01-JAN-2025  Neil Tancock  1.0  Approved  -------------------------------------------- --------------------------------------------  When logging in to R4, you may see this error message as R4 cannot access \\servername\wsys2k$ This is usually caused by incorrect Windows credentials in Credential Manager Run Credential Manager on the client machine, find the logon for the server and change the password to the server logon -------------------------------------------- --------------------------------------------  Need help?  Get in touch! You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001 You can email us at hub@safeharboursupport.com You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001 You can Whatsapp us right here: https://wa.me/441752373000       65.023 R4: Mouthwatch Intraoral camera setup for Carestream Dental - white screen Docs Document Control  Document Name  65.023 R4: Mouthwatch Intraoral camera setup for Carestream Dental - white screen Version  v1.0 Current Author  Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com  Approval  Safeharbour Support  Approval date  01-JAN-2025  Review date  31-DEC-2027  Absract  Sometimes a Windows update will knock out the ability for Kodak Imaging to pick up the video feed from a Mouthwatch camera and you get a white screen. Scope  This document applies to all clients of Safeharbour Support Ltd Inputs  None  Outputs  None   Change Control  Date  Author  Version  Change  02-DEC-2024  Neil Tancock  0.0  First version 01-JAN-2025  Neil Tancock  1.0  Approved  -------------------------------------------- --------------------------------------------  Sometimes a Windows update will knock out the ability for Kodak Imaging to pick up the video feed from a Mouthwatch camera and you get a white screen. To fix this, you need to apply a registry update to windows: Open File Explorer and browse to "C:\Program Files (x86)\MouthWatch Capture\Files\Dentrix Image Fixes" If you are on a x64 machine, double click on whitescreenfix_x64.reg and confirm the registry update If you are on a x86 machine, double click on whitescreenfix_x86.reg and confirm the registry update That's it!  The video preview should now be working. -------------------------------------------- --------------------------------------------  Need help?  Get in touch! You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001 You can email us at hub@safeharboursupport.com You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001 You can Whatsapp us right here: https://wa.me/441752373000       65.024 R4: The system has detected that a full backup job had not been performed since Docs Document Control  Document Name  65.024 R4: The system has detected that a full backup job had not been performed since  Version  v1.0 Current Author  Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com  Approval  Safeharbour Support  Approval date  01-JAN-2025  Review date  31-DEC-2027  Absract  None Scope  This document applies to all clients of Safeharbour Support Ltd Inputs  None  Outputs  None   Change Control  Date  Author  Version  Change  02-DEC-2024  Neil Tancock  0.0  First version 01-JAN-2025  Neil Tancock  1.0  Approved  -------------------------------------------- --------------------------------------------  When running R4 by CS Dental you may get the above message pop up when you log in.  To fix this: Check the task bar on the server to make sure R4 Clinical Backup is running: If it isn't running, go to the server and browse to: C:\Program Files (x86)\Carestream Dental Ltd\R4 Clinical+ and open AsynchBackup which will run the automated backup. If it is running, check the permissions on the Backup folder -------------------------------------------- --------------------------------------------  Need help?  Get in touch! You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001 You can email us at hub@safeharboursupport.com You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001 You can Whatsapp us right here: https://wa.me/441752373000