# 65.005 Teams Calling: DTMF tones are accepted by the keypad but not sent

<table border="1" id="bkmrk-docs" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><tbody><tr><td>![](https://hub.safeharboursupport.com/media/KBImages/safeharbour-logo-colour-nobg-500x140.png)</td><td style="background-color: rgb(247, 91, 0);">### <span style="color: rgb(255, 255, 255);">**Docs**</span>

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**<span data-contrast="auto">Document Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

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</td><td colspan="3" data-celllook="0" style="width: 81.4668%; height: 35.3906px;"><span data-ccp-props="{"201341983":0,"335559740":259}">65.005 Teams Calling: DTMF tones are accepted by the keypad but not sent</span>

</td></tr><tr aria-rowindex="2" style="height: 35.3906px;"><td data-celllook="0" style="width: 18.5325%; height: 35.3906px;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%; height: 35.3906px;"><span data-contrast="auto">v1.0 Current</span>

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</td><td colspan="3" data-celllook="0" style="width: 81.4668%; height: 35.3906px;"><span data-contrast="auto">Neil Tancock, IT Services (Safeharbour Support Ltd), <neil@safeharboursupport.com></span>

</td></tr><tr aria-rowindex="4" style="height: 35.3906px;"><td data-celllook="0" style="width: 18.5325%; height: 35.3906px;">**<span data-contrast="auto">Approval</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%; height: 35.3906px;"><span data-contrast="auto">Safeharbour Support</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="5" style="height: 35.3906px;"><td data-celllook="0" style="width: 18.5325%; height: 35.3906px;">**<span data-contrast="auto">Approval date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 22.3819%; height: 35.3906px;"><span data-contrast="auto">01-JAN-2025</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 29.5424%; height: 35.3906px;">**<span data-contrast="auto">Review date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 29.5424%; height: 35.3906px;"><span data-contrast="auto">31-DEC-2027</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="6" style="height: 36.1719px;"><td data-celllook="0" style="width: 18.5325%; height: 36.1719px;">**<span data-contrast="auto">Absract</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%; height: 36.1719px;">When a call is made or received in Microsoft Teams and user reaches a voice menu (IVR) they are unable to enter the key tones (DTMF tones) to choose an option.

</td></tr><tr aria-rowindex="7" style="height: 35.3906px;"><td data-celllook="0" style="width: 18.5325%; height: 35.3906px;">**<span data-contrast="auto">Scope</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%; height: 35.3906px;"><span data-contrast="auto">This document applies to all clients of Safeharbour Support Ltd</span>

</td></tr><tr aria-rowindex="8" style="height: 35.3906px;"><td data-celllook="0" style="width: 18.5325%; height: 35.3906px;">**<span data-contrast="auto">Inputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%; height: 35.3906px;"><span data-contrast="auto">None</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="9" style="height: 35.3906px;"><td data-celllook="0" style="width: 18.5325%; height: 35.3906px;">**<span data-contrast="auto">Outputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%; height: 35.3906px;"><span data-contrast="auto">None</span>

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<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

**<span data-contrast="auto">Change Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="3" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-date%C2%A0-author%C2%A0-versio" style="width: 98.5185%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 14.4291%;">**<span data-contrast="auto">Date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

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</td><td data-celllook="0" style="width: 12.2079%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;">**<span data-contrast="auto">Change</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 14.4291%;"><span data-contrast="auto">02-DEC-2024</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-contrast="auto">Neil Tancock</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-contrast="auto">0.0</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-contrast="auto">First version</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 14.4291%;"><span data-ccp-props="{"201341983":0,"335559740":259}">01-JAN-2025 </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-ccp-props="{"201341983":0,"335559740":259}">Neil Tancock </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-ccp-props="{"201341983":0,"335559740":259}">1.0 </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}">Approved </span>

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<span data-contrast="auto">--------------------------------------------&lt;START OF DOCUMENT&gt; --------------------------------------------</span><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> </span>

When a call is made or received in Microsoft Teams and user reaches a voice menu (IVR) they are unable to enter the key tones (DTMF tones) to choose an option.

The dialled numbers appear in the dialpad, but no sound is heard and no digits are sent.  
  
![](https://hub.safeharboursupport.com/media/KBImages/teamsdialpad.png)  
  
This is a known issue with the Teams Calling client. To resolve it, please open the embedded dialpad when you are on the call:

![](https://hub.safeharboursupport.com/media/KBImages/enbeddeddialpadbutton.png)

and use that to navigate the voice menu:

![](https://hub.safeharboursupport.com/media/KBImages/teamsembeddeddialpad.png)

<span data-contrast="auto">--------------------------------------------&lt;END OF DOCUMENT&gt; --------------------------------------------</span><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> </span>

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</td></tr><tr style="height: 131.172px;"><td style="width: 97.8756%; height: 131.172px;">You can call us on [01752 373000](tel:01752373000), option 2 or, if you are on Number Club, just call extension 3001

You can email us at <hub@safeharboursupport.com>  
  
You can chat &amp; Collaborate with us at [https://kite.wildix.com/nc-a12/3001](https://kite.wildix.com/nc-a12/3001)

You can Whatsapp us right here: [https://wa.me/441752373000](https://wa.me/441752373000)

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