65.005 Teams Calling: DTMF tones are accepted by the keypad but not sent

Docs
Document Control 
Document Name 
65.005 Teams Calling: DTMF tones are accepted by the keypad but not sent
Version 
v1.0 Current
Author 
Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com
Approval 
Safeharbour Support 
Approval date 
01-JAN-2025 
Review date 
31-DEC-2027 
Absract 
When a call is made or received in Microsoft Teams and user reaches a voice menu (IVR) they are unable to enter the key tones (DTMF tones) to choose an option.
Scope 
This document applies to all clients of Safeharbour Support Ltd
Inputs 
None 
Outputs 
None
 
Change Control 
Date 
Author 
Version 
Change 
02-DEC-2024 
Neil Tancock 
0.0 
First version
01-JAN-2025 
Neil Tancock 
1.0 
Approved 
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When a call is made or received in Microsoft Teams and user reaches a voice menu (IVR) they are unable to enter the key tones (DTMF tones) to choose an option.
The dialled numbers appear in the dialpad, but no sound is heard and no digits are sent.
This is a known issue with the Teams Calling client. To resolve it, please open the embedded dialpad when you are on the call:
and use that to navigate the voice menu:
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