# 65.026 How to implement Two-factor authentication on SmarterMail

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**<span data-contrast="auto">Document Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="9" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-document-name%C2%A0-35.01" style="width: 100%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Document Name</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-ccp-props="{"201341983":0,"335559740":259}">65.026 How to implement Two-factor authentication on SmarterMail</span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">v1.0 Current</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">Neil Tancock, IT Services (Safeharbour Support Ltd), <neil@safeharboursupport.com></span>[<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>](mailto:neil@safeharboursupport.com)

</td></tr><tr aria-rowindex="4"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Approval</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">Safeharbour Support</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="5"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Approval date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 22.3819%;"><span data-contrast="auto">01-JAN-2025</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 29.5424%;">**<span data-contrast="auto">Review date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 29.5424%;"><span data-contrast="auto">31-DEC-2027</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="6"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Absract</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;">This guide will help you secure your SmarterMail email account from attackers by enabling two-factor authentication. Two-factor authentication involves and extra security step when you log on to ensure that it really is you logging in and not someone who has stolen or guessed your password.

</td></tr><tr aria-rowindex="7"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Scope</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">This document applies to all clients of Safeharbour Support Ltd</span>

</td></tr><tr aria-rowindex="8"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Inputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">None</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="9"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Outputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">None</span>

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<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

**<span data-contrast="auto">Change Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="3" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-date%C2%A0-author%C2%A0-versio" style="width: 98.5185%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 14.4291%;">**<span data-contrast="auto">Date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;">**<span data-contrast="auto">Change</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 14.4291%;"><span data-contrast="auto">02-DEC-2024</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-contrast="auto">Neil Tancock</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-contrast="auto">0.0</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-contrast="auto">First version</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 14.4291%;"><span data-ccp-props="{"201341983":0,"335559740":259}">01-JAN-2025 </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-ccp-props="{"201341983":0,"335559740":259}">Neil Tancock </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-ccp-props="{"201341983":0,"335559740":259}">1.0 </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}">Approved </span>

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<span data-contrast="auto">--------------------------------------------&lt;START OF DOCUMENT&gt; --------------------------------------------</span><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> </span>

<div id="bkmrk-symptoms-cyber-prote"><div class="block block-system no-title odd first last block-count-6 block-region-content block-main"><div class="one-column at-panel panel-display clearfix"><div class="centered-section"><div class="region region-one-main"><div class="region-inner clearfix"><div class="panel-pane pane-node-content no-title block">  
</div></div></div></div></div></div></div>#### 01 Preparing to start

Before we start, you will need:  
\- An authenticator app  
\- A recovery email address

**Authenticator App** An authenticator app installed on your mobile phone or tablet. It is this app that will provide the second-step security code you will need to log on. Several authenticator apps are available and you may already be using one. The most commonly-used ones are:  
\- Google Authenticator  
\- Microsoft Authenticator  
\- Okta  
\- Authy  
If you already have an authenticator app installed on your device you can use that without installing another

**Recovery email address**

A recovery email address is typically a personal email address not associated with this email server. It is used to recover your account if you forget your password.

#### 02 Enabling Two-Factor authentication

  
You can enable two-factor authentication yourself from the webmail portal. You will have been given the URL of your portal when we set it up for you. Once you have logged in to the webmail portal, click on the settings button:

[![image-1627490598011.png](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/scaled-1680-/j9hdGXOk7CeCx0cp-image-1627490598011.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/j9hdGXOk7CeCx0cp-image-1627490598011.png)

On the right-hand side of the settings page, you will see a button to enable two-factor authentication. Check that you have your authenticator app to hand and your recovery email, then click on the button to start the setup process.

[![image-1627490607327.png](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/scaled-1680-/UvqgTei21gsxBRO5-image-1627490607327.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/UvqgTei21gsxBRO5-image-1627490607327.png)

The first step requires you to enter your recovery email. Type it in once and then again to confirm it and then press \[Next\]

[![image-1627490623353.png](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/scaled-1680-/5B57NtFmCMv1DK58-image-1627490623353.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/5B57NtFmCMv1DK58-image-1627490623353.png)

You will then be presented with a special barcode called a QR code to scan into your authenticator app. Open the app and click on the button to add using a QR code. This will enable the camera on your phone so point the camera at the QR code and the app will read it.

[![image-1627490634020.png](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/scaled-1680-/uZaeF8OIzQGl7AUn-image-1627490634020.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/uZaeF8OIzQGl7AUn-image-1627490634020.png)

Once the authenticator app has read the QR code and added your email account, it will produce a six-digit verification code. Enter this code into the Verification Code field in the two-factor authentication setup window and click \[Check\].

That’s it. You have enabled two-factor authentication on your email account. Each time you log in to the webmail portal, the authenticator app will give you your secret six-digit code to log in. This is two-factor authentication.

#### 03 Re-authenticating email on your phone or tablet

As a security precaution, any phone or tablet you have connected to your email will be logged out once you have set up two-factor authentication. Thankfully, you will not have to use the app every time you want to use email on your phone or tablet. You will use a special, very complex password.

**Getting the password for your mobile or tablet**

Once you have set up two-factor authentication in your webmail portal there will be several new secure passwords created. We want the first on in the list for IMAP/POP/SMTP.   
Click on the eye icon next to the IMAP/POP/SMTP password to reveal it:

[![image-1627490682411.png](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/scaled-1680-/Z4xR4ASZ50xI37eK-image-1627490682411.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/Z4xR4ASZ50xI37eK-image-1627490682411.png)

This is the password you use to connect your mobile or tablet to your email. Yours will be a unique password.

[![image-1627490694449.png](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/scaled-1680-/it8UVnTToiApffrY-image-1627490694449.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2021-07/it8UVnTToiApffrY-image-1627490694449.png)

**Useful tip** When your mobile or tablet is disconnected from your email account, the mail program will generally pop up and ask you for the password. Enter this new password there and you will be reconnected.

If your device is not asking for the new password, go into settings and your mail settings and enter it manually there. This will the reconnect your device to your email service and it will be secure.

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