User Guides


65.040 Voicemail

Docs

Document Control 

Document Name 

65.040 Voicemail

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

Voicemail access for users

Each user of the system can access Voicemail via Feature code *81 : Dial the feature code *81 from any device and follow the instructions.

Additionally, it is possible to access a graphical Voicemail menu from

- Collaboration - Voicemail menu
- Start, Workforce, Welcome Consoles phones - press Voicemail key (see Wildix Start User guide)

- Vision handsets - Voicemail menu (see Vision User Guide)

- iOS / Android - History menu - Voicemail tab

- W-Air handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1") then follow the audio instructions

Mailbox management

Voicemail management is possible if you access Voicemail by dialling Feature code *81

Listen to message details

By default message details are not pronounced. Press 2 for message details after the message playback. It is possible to check Voicemail details from Wildix devices.

Send a reply
        • Press 2 for the message details after the message playback
        • Press 3 for advanced options
        • Press 1 to send a reply
Record a New Message


You can record a new message for your personal voicemail by dialling Feature code *84

Forward a Voicemail to another user
        • Press Voicemail button to access the mailbox
        • Select the Voicemail that you like to forward and press Info button
        • Go down to the option Forward to
        • Enter one or more extensions seperated by the star symbol
        • Notification "Success" will be displayed on the screen

Users can view forwarded messages from any Wildix device; forwarded messages have the prefix "Fwd"

Via IVR menu
        • Press 2 for the message details after the message playback
        • Press 8 to forward the message to another user
Delete a Voicemail
        • Press 2 for the message details after the playback
        • Press 7 to delete the message

You can also delete Voicemail from:

When the "Shared Voicemail" feature is used, subscribers can delete Voicemails of the mailbox owner.

Organise by folder

Dial *81 then press 2 for message detailsthen press 2 again to change folders:

Record personal Voicemail greetings

Call *81 press 0 for mailbox options then:

Access Voicemail of another user

        • Enter the string *81* or *81 then call the extension
        • Follow the audio instructions to enter the first five symbols of the WEB password


Voicemail notifications

Email notifications

Users receive notifications about new Voicemails via email with attached audio file (if email is specified in user personal settings)

Voicemail conversion to text (speech to text)

Additionally users can receive Voicemail transcription to email.

Message waiting indicator on Wildix service

Users receive "message wating indicator" notifications about new Voicemails:

Voicemail notifications are synced between all devices of the user. They are also synced between the subscriber and the mailbox owner in "Shared Voicemail" feature

MWI subsciption for W245FXS 2015

Custom provisioning parameter EnableMWISubscribe allows Voicemail LED notifications for analog phones connected to W245FXS 2015.

Call forwarding to Voicemail

Forwarding to Voicemail can be set up by user in user settings (Collaboration / WMS) or by system administrator in Dialplan.

Call forwarding to Voicemail - personal settings

In Collaboration -> Settings -> Features users can set up call features per call type (internal / external / blacklist / whitelist) and based on current user status (available / do not disturb / away).

If "external", "blacklist" and "whitelist" classes are not activated ("Activate class" tick is off), behaviour is inherited from "internal" class. If "do not disturb" and "away" is not activated ("Activate class" tick is off), behavior is inherited from "available" status.

image


Call forwarding to Voicemail via Dialplan

Dialplan application "Go to Voicemail" allows routing calls to Voicemail. As destination it is possible to add one or multiple extensions and email addresses.

Dynamic call forwarding to Voicemail

Users can forward a ringing call / an active call to Voicemail at any time vis Collaboration:

Note: If a call is forwarded to Voicemail before answer the greeting is played, if after answering the call, only a beep is heard.

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.041 Call Recording on Wildix

Docs

Document Control 

Document Name 

65.041 Call Recording on Wildix

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

Summary

This how-to will help you use call recording on Wildix. Call recording can be used at any time during the call and the recording will be available in your call history in Collaboration once the call is complete.


Procedure - using a desk phone

  1. To switch on call recording, dial *1 on your phone's keypad.  You will hear a beep and the call will start being recorded from that point.  The other party will not hear the beep.
  2. When you wish to stop recording, you can dial *1 again or simply hang up if the call is complete.
  3. The recording will be emailed to you as an attachment and also appear in your Call History in Collaboration. You will see a sound file icon next to the call. Click the icon to download the recording as an MP3 file:

    image-1687333401624.png

Procedure - using Collaboration

  1. To switch on call recording, click the record button on the current call tab:image-1687333960509.png
  2. You will hear a beep and the record button will light up. The call will start being recorded from that point.  The other party will not hear the beep.
  3. When you wish to stop recording, you click the record button again or simply hang up if the call is complete.
  4. The recording will be emailed to you as an attachment and also appear in your Call History in Collaboration. You will see a sound file icon next to the call. Click the icon to download the recording as an MP3 file:

    image-1687333401624.png

<END OF DOCUMENT>

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.042 The Workforce handset

Docs

Document Control 

Document Name 

65.042 The Workforce handset

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 


Workforce User Guide



image.png



Call Management

Placing a Call

 

Lift the handset, dial the number and press the send softkey, or press the speaker key

 image.png

without lifting the receiver.

If placing a call using a headset ensure the the speaker key has been pressed, then follow the steps above.

Call from Phonebook:
      1. Press Phoneb Softkey or Phonebook key.
      2. Press Filter Softkey and select a phonebook.
      3. Press Search Softkey then type the name / number.
      4. Press Enter Softkey to confirm.
      5. Press Dial Softkey.
Call from History:
      1. Press History Softkey.
      2. Select a colleague from the list.
      3. Press Dial Softkey
      4. Lift the handset.
Call via BLF Keys.
      1. Lift the handset.
      2. Press a BLF key assigned to a colleague / group you would like to call.


Answering Incoming Calls

To answer an incoming call lift the receiver, or press the Answer Softkey, or the speaker key

 image.png.

Muting the Ring of an Incoming Call Without Answering.

Press Silence Softkey.

Decline a Call

Press Reject Softkey.



Holding Calls

To place a call on hold press the Hold softkey during an active call, to return to the call press the Resume softkey.

If you have several calls on hold: use Navigation keys to select the call, then press Resume

Make a second call: press New Softkey, dial a number or press Select Softkey to search for a contact in History or in Phonebook.


Call Transfer (Blind)
      1. Whilst on an active call press the call transfer key 

        image.png

        to place the call on hold.
      2. Dial the extension / external number required
      3. To transfer the call replace the receiver on hook, or press the speaker key.
        image.png
Call transfer (Announced)
      1. Whilst on an active call press the call transfer key
        image.pngto place the call on hold.
      2. Dial the extension / external number required.
      3. On answer announce the call and replace the receiver or press the speaker key
        image.png to complete the transfer.
Conference Call
      1. Whilst on an active call press the New softkey to place the call on hold.
      2. Make a second call to the contact you wish to invite to the conference call.
      3. On answer press the Conf softkey to enter the party into the conference.

Press Split Softkey to split the two calls or hang up to end the conference.

Recording a call

Press *1 during a call to start / stop call recording.

Note: Only users with certain permissions can record calls.


Pick up a ringing call / see who is calling

Press a BLF key "Colleague" / "Call group" assigned to a colleague or a call group who is receiving an incoming call.

Note: Only users with certain permissions can see who is calling other users.


You see who is calling and receive an audio notification when there is an incoming call:

See who is calling: View calls (eye icon) option must be enabled in Collaboration for this function key. 

Get audio notification when there is an incoming call: Audio notification (speakerphone icon) option must be enabled in Collaboration for this function key.

Ending Calls

To end an active call replace the receiver on the rest, if on speaker / headset press the speaker keyimage.png

, or press the Hangup softkey.


Voicemail

To access your voicemail press the voicemail key

image.png

You may be prompted to enter the first 5 characters of your password.

Use the navigation keys to select a message and press the Play softkey to listen to the message. Press the Info softkey to see more information or to delete the message.


Presence status monitoring.

Presence statuses of colleagues can be monitored directly via BLF keys. (Essential license or higher required)

The following colleagues statuses can be monitored:

Note: if a colleague does not have a registered device, no icon is displayed.

You can also monitor full presence status of users in Phonebook (available only for users with Essential license or higher):

It is also possible to monitor the following colleague statuses via Phonebook:


BLF keys.

16 BLF keys (2 pages) for Workforce handsets (use Navigation keys to move between the pages)

Call features.

Press Featur. Softkey from the standby mode to access the menu. This menu allows you to change call features  for each type of call (Internal / External / Whitelist / Blacklist (available / DND / away):

Note: call features are synched between all devices of a user and can also  be set from Collaboration / WMS / Vision / Supervision / iOS / Android app.

Note: all features below are applied only for the selected user status.

        1. Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
        2. Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away status's cannot be changed.

Note: all the features below are applied only for the selected call class.

        1. Call reject: On / Off - if enabled, all calls are rejected.
        2. Call forwarding - call forwarding settings
        3. forced: On / Off - enable / disable forwarding of all calls

Note: When Call forwarding is activated for all calls  for internal or external call class, CFN label (Call Forwarding Numner) indicating the destination (extension number / Voicemail) and the arrow icon is displayed on the screen; in case call forwarding of both internal and external call class is activated, call forwarding number for internal calls is displated on the screen.

You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL.


Phone Settings

To access Phone settings , press Menu softkey from idle:


--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.04

Docs

Document Control 

Document Name 

65.039 Advanced Call Handling

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

Wildix has a range of Video Conferencing options available that are all seamlessly integrated. can be managed directly from Collaboration and integrate with calendars

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.04

Docs

Document Control 

Document Name 

65.039 Advanced Call Handling

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

Wildix has a range of Video Conferencing options available that are all seamlessly integrated. can be managed directly from Collaboration and integrate with calendars

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.04

Docs

Document Control 

Document Name 

65.039 Advanced Call Handling

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

Wildix has a range of Video Conferencing options available that are all seamlessly integrated. can be managed directly from Collaboration and integrate with calendars

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.04

Docs

Document Control 

Document Name 

65.039 Advanced Call Handling

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

Wildix has a range of Video Conferencing options available that are all seamlessly integrated. can be managed directly from Collaboration and integrate with calendars

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

Wildix App for iOS user guide

iOS Collaboration Mobile APP

Login

Launch the app:

        • Domain: PBX IP or Domain name

Note: you can enter the PBX name, wildix.com is added automatically

        • User name:Extension / User name /  Email address
        • Password: WEB password of a user for access to Collaboration

Or

You can use Google / Office 365 credentials for single sign-on.

image

Two - factor authentication (2FA)

To use 2FA authentification for login, enable the option in Collaboration -> Settings ->Personal

Menu description

image

      1. - Contacts
      2. - Call history
      3. - Dialpad / Function Keys / Active call
      4. - Chat
      5. - Settings

User status

        1. Tap Dialpad (3)
        2. Tap status icon / user picture
        3. Tap on the current status and select the new one: DND / Away / Offline / Online
        4. Enter your status message (optional)
        5. Tap the Tick icon to apply changes


image


Note: for DND / Away an expiry time may be set via Until option (optional) after which your status goes to online

Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; you will not receive push notification.

Call

Live search

you can use real time search in PBX phonebooks to place calls.

Note: You can also sync your enterprise phonebooks if you want them to appear in Contacts menu of the Wildix Mobile Collaboration App.

Place a call from Dialpad
        1. Tap Dialpad
        2. Select the mode to place a call

Note: It is possible to generate a call via another device registered to your account (WP phone, Vision / SuperVision, W-AIR handset / etc)

        • VoIP: place a call via the PBX (recommended where you have fast and reliable internet connection)
        • Callback: you receive a callback from the PBX via the Mobile network (make sure your mobile number is indicated in Settings -> Personal)
        • Direct Call: place a call via Mobile network
        • Wildix devices registered to your account: select a device from the list - a call will be generated using the selected device

              3. Start entering user's name or number / extension in the search field to find a user / a contact

              4. Tap on a user / contact you wish to call. Select number / extension to place a call

Or

        1. Enter the number using Dialplan
        2. Tap the green Handset button
From Function keys

Note: Before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. Max. 20 function keys.

        1. Tap Dialpad and select Function keys to switch to Function keys menu
        2. Tap on a function key you wish to call
        3. Select Call from the drop-down list
From Enterprise contacts

Note: by default the local contacts from your device's phonebook appear in this menu

        1. Tap the contact number you wish to call
        2. Tap the number you wish to call

Note: a call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call)

From History
        1. Go to History
        2. Tap on user
        3. A call is placed automatically
From Voicemail
        1. Go to Voicemail
        2. Tap on a voicemail message from a user you want to call
        3. Select Call from the drop-down list
From Chat
        1. Open a chat session with a user
        2. Tap the Handset button
        3. The call is placed automatically
From your device's contacts
        1. Tap a contact in your iOS contacts
        2. Tap and hold the Call button
        3. Select Collaboration

image

From a Browser (supporting URI for call generation)

Due to URI support a call can be initiated from a browser by clicking on a link containing a phone number. It allows calls to be placed from web pages.

Answer a call

Note: iOS mobile calls and VoIP calls have the same priority, VoIP calls will not be interrupted if you receive an incoming call.

        • Tap the blue Tick button to answer
        • Tap the red x button to decline

Call management

During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.

image

      1. - Video
      2. - Hold
      3. Transfer select the required option from the list: Contact (choose a contact from Contacts / Number (dial a number you wish to call) / Device (select a device you wish to transfer the call to / Function key (select FK to transfer the call)
      4. - Record a call
      5. - Mute
      6.  - Speakerphone. Tap to switch between audio sources: Speaker / Handset (iPhone) / Headphone
      7. - Conference 
      8. - Hang up
      9.  - DTMF
      10. - Switch back to Dialpad / Function keys tabs to make a call

Switch between audio sources

Note: If you paired Bluetooth headphones to your iPhone, they are automatically selected as an audio source during incoming / outgoing calls

If you have headphones connected to your iPhone you can switch to them during an active call

      • Hold Speakerphone button for 2 seconds to display the list of available audio modes
      • Select the needed mode from the list:
        • iPhone (Handset)
        • Speaker
        • Headphones

image

Transfer

Blind transfer

(transfer without notification)

      1. Tap Transfer button during a call
      2. Tap Contact to select a number from the phonebook or manually enter a number
      3. Select a contact and tap the number /  enter the number and tap the green Handset button

Attended transfer

(transfer with notification)

      1. Tap New call button during a call
      2. Make a new call (select a contact from Contacts or dial the number manually)
      3. Wait till the called party answers (the incoming call is placed on hold)
      4. Tap Transfer button and select the call on hold to complete the transfer

Transfer via Function keys

Transfer option via Function keys "Colleague", "Park Orbit" and "Speed dial" is available:

      1. Tap Dialpad and select Function keys to switch to Function keys menu
      2. Select the function key to transfer a call
      3. Tap Transfer for blind transfer, otherwise tap Call to start a call first (attended transfer)

image

Control of active calls on other devices and call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold / resume, record, hangup a call as well as send DTMF.

Call continuity

A call can be passed from other devices to iOS or other specific devices.

To pass an active call to iOS Collaboration app:

      • Tap Call continuity button
      • A call is automatically picked up on iOS

To pass an active call to a specific device:

      • Tap and hold Call continuity button
      • Select a device from the list
      • A call is automatically picked on the selected device

imageChat (4)

All the colleagues added to your roster appear in Chat menu.

      1. Tap Chat
      2. Use the search field to find a user
      3. Tap a user and enter your message
      4. Tap the Paper plane icon to send the message

Note: To delete a chat session with a user, swipe it left.

Start a chat session from live search results

      1. Start entering user's name or number / extension in the search field to find a user
      2. Tap on a user you wish to chat. Select Chat from the list

Start a chat session from History

You can also start a chat session with a user from the History tab.

      1. Go to History (2)
      2. Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
      3. Tap Chat 

Note: If you delete a chat session with a user, you can restore it from History via Chat option.

Send a File / an Image / a Post-it /  Call me back

Send a file / image

      1. Start a chat with a user
      2. Tap +
      3. Select the source : Camera / Photo & Video Library /  Downloads
      4. Select files / images or take a photo using the camera to be sent (you can send up to 10 files / images)
      5. Tap Send button
      6. Confirm by tapping Send 

Note: The maximum file size to be sent is 100Mb.

image


Send a Post-it

      1. Start a chat with a user
      2. Write your message
      3. Tap +
      4. Select the option Send as Post-it

Send call me back

      1. Start a chat with a user
      2. Tap +
      3. Select the option Call me back

Send a voice recording

      1. Start a chat with a user
      2. Press and hold the Microphone icon to record a message
      3. Release the button to send

Note: To cancel voice recording without sending, slide left.

Participate in Wizyconf videoconference

Important: for access to video conferencing service on iOS devices, ose Safari / Google Chrome browser or install Wizyconf iOS App

      • Open a chat session with a user who sent an invitation
      • Tap on the invitation
      • Select Join to access the conference via Wizyconf iOS App or Call to access the conference in audio-mode.
      • Tap Join to enter the conference:
      • Upon the first access via the App, enter your name /  conference ID.
      • Once in the conference you are able to adjust settings by tapping the 3 dots icon: change camera / microphone source, enable low bandwidth mode, enter tile view

Current limitations:

      • DND status "in conference" is removed after the conference is finished, but is not removed automatically after closing the tab with conference
      • It is not possible to create a conference from the iOS app; it is possible to participate in the conference if you were invited (you receive an invitation via chat)
      • It is not possible to join a conference with a different user using iOS Safari browserafter re-login in the app (user will join the conferenceas the previous user)

Multiuser group chat

Multiuser cloud-stored group chats enable up to 500 participants and send images / files

Limitations

        • not available with PBXs with LifeTime licenses
      • no more than 100 group chats can be received from the server
      • if user opens a push notification from a group chat after being removed by the owner , one-to-one chat with the user who sent the message is opened

Create a group chat

      1. Tap +
      2. Edit the group title (optional)
      3. Add participants
      4. Tap Done to finish

Add / remove participants

Note: you cannot remove yourself and a group chat manager.

Open the group chat management section by tapping on its title

      • To add a participant start typing a participant's name / number in the search field , tick to add
      • to remove a participant untick a participant or tap on a participant with indicated x icon
      • Tap Done to save changes

Leave / close the group chat

Only the group chat manager can close the chat. Other participants can leave it but can re-join only after the manager re-adds them

      • Swipe the group chat left and tap Delete

History (2)

Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except W-AIR handsets)

      1. Tap History to access the call logs. Incoming / outgoing / missed calls (highlighted in red) are displayed in All tab. To view only missed calls tap the Missed tab.
      2. Tab and hold a call to delete / archive or copy a number to the clipboard
      3. Tap the double Arrowhead icon to view user contact details and call log

Voicemails

Tap the Voicemail tab to access you voicemails.

      • To download a voicemail message tap Arrow icon
      • To play it back tap the Play button
      • To pause a playback tap the Pause button
      • Other options: tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

Multi-edit of Voicemails:

      1. Select one or multiple Voicemails
      2. Click Mark as read or Delete icon

Call recordings

Call recordings are displayed and can be played back from History.

      • To download a call recording tap the Arrow icon
      • To play back a downloaded recording tap the Play button
      • To pause a playback tap the Pause button

When there are multiple recordings of one call they are displayed in a list.

Change user picture

      • Tap user picture to change the current profile photo
      • Take a new photo or upload from existing photos

Log Out

      1. Tap Settings -> Account
      2. Tap the Log out icon

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Wildix Android Collaboration Mobile App

Android Collaboration Mobile APP

Login

Launch the app:

Note: you can enter the PBX name, wildix.com is added automatically

Or

You can use Google / Office 365 credentials for single sign-on.

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Two - factor authentication (2FA)

To use 2FA authentification for login, enable the option in Collaboration -> Settings ->Personal

Menu description

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      1. - Contacts
      2. - Call history
      3. - Dialpad / Function Keys / Active call
      4. - Chat
      5. - Settings

User status

        • Tap Dialpad (3)
        • Tap status icon / user picture
        • Select user status: DND / Away / Offline / Online
        • Enter your status message and select until date and time (optional)
        • Tap the Tick icon to apply changes


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Note: for DND / Away an expiry time may be set via Until option (optional) after which your status goes to online

Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; you will not receive push notification.

Call

you can use real time search in PBX phonebooks to place calls.

Note: You can also sync your enterprise phonebooks if you want them to appear in Contacts menu of the Wildix Mobile Collaboration App.

Place a call from Dialpad
        • Tap Dialpad
        • Select the mode to place a call

Note: It is possible to generate a call via another device registered to your account (WP phone, Vision / SuperVision, W-AIR handset / etc)

Or

        • Enter the number using Dialplan
        • Tap the green Handset button

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From Function keys

Note: Before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. Max. 20 function keys.

        • Tap Dialpad and select Function keys to switch to Function keys menu
        • Tap on a function key you wish to call
        • Select Call from the drop-down list
From Enterprise contacts

Note: by default the local contacts from your device's phonebook appear in this menu

        • Tap the contact number you wish to call
        • Tap the number you wish to call

Note: a call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call)

From History / Voicemail
        • Go to History (All or Missed tab) / Voicemail
        • Tap on user / a voicemail message
        • Select Call from the drop-down list
From Voicemail
        • Go to Voicemail
        • Tap on a voicemail message from a user you want to call
        • Select Call from the drop-down list
From Chat
        • Open a chat session with a user
        • Tap the Handset button
        • The call is placed automatically

Note: Android Collaboration app supports receiving Call me back messages (it is not possible to send a Call me back) message currently) To place a call tap Call me back.

From your device's contacts
        • Tap a contact in your Android contacts
        • Tap a phone number that you wish to call
        • Select Wildix


From a Browser (supporting URI for call generation)

Due to URI support a call can be initiated from a browser by clicking on a link containing a phone number. It allows calls to be placed from web pages.

Answer a call

Pick up a call of another user / call group

Note: only users with certain permissions can pick up calls.

To pick up a call ringing another user / call group

Call management

During a call you can navigate your device, open the App and tap Active call to come back to the active call.

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      1. - Mute
      2. - Video
      3. Hold
      4. - Transfer. Select the needed option from the list: Contact (choose a contact from Contacts / Number (dial a number you wish to call from Dialpad / Function key (select FK to transfer the call.
      5. - Record a call
      6.  - Speakerphone. 
      7. - Conference 
      8. - Hang up
      9.  - DTMF
      10. - Switch back to Dialpad / Function keys tabs to make a call



Transfer

Blind transfer

(transfer without notification)

      • Tap Transfer button during a call
      • Tap Contact to select a number from the phonebook or manually enter a number
      • Select a contact and tap the number /  enter the number and tap the green Handset button

Attended transfer

(transfer with notification)

      • Tap New call button during a call
      • Make a new call (select a contact from Contacts or dial the number manually)
      • Wait till the called party answers (the incoming call is placed on hold)
      • Tap Transfer button and select the call on hold to complete the transfer
Switch between 2 active calls

To switch between 2 active calls, swipe left / right

The second call is put on hold



Control of active calls on other devices and call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold / resume, record, hangup a call as well as send DTMF.

Call continuity

A call can be passed from other devices to iOS or other specific devices.

To pass an active call to iOS Collaboration app:

To pass an active call to a specific device:

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Chat (4)

All the colleagues added to your roster appear in Chat menu.

      • Tap Chat
      • Use the search field to find a user
      • Tap a user and enter your message
      • Tap the Paper plane icon to send the message

Note: To delete a chat session with a user, swipe it left.

Start a chat session from live search results

      • Start entering user's name or number / extension in the search field to find a user
      • Tap on a user you wish to chat. Select Chat from the list

Start a chat session from History

You can also start a chat session with a user from the History tab.

      • Go to History (2)
      • Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
      • Tap Chat 

Note: If you delete a chat session with a user, you can restore it from History via Chat option.

Send a File / an Image / a Post-it /  Call me back

Send a file / image

      • Start a chat with a user
      • Tap +
      • Select the source : Camera / Photo & Video Library /  Downloads
      • Select files / images or take a photo using the camera to be sent (you can send up to 10 files / images)
      • Tap Send button
      • Confirm by tapping Send 

Note: The maximum file size to be sent is 100Mb.

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Send a Post-it

      • Start a chat with a user
      • Write your message
      • Tap +
      • Select the option Send as Post-it

Send a voice recording

      • Start a chat with a user
      • Press and hold the Microphone icon to record a message
      • Release the button to send

Note: To cancel voice recording without sending, slide left.

Delete Chats

Participate in Wizyconf videoconference


Current limitations:

Multiuser group chat

Multiuser cloud-stored group chats enable up to 500 participants and send images / files

Limitations

Create a group chat

      • Tap +
      • Edit the group title (optional)
      • Add participants
      • Tap Done to finish

Leave the group chat:

Note: it is only possible to leave a group chat via the app. To close it completely a group chat manager needs to remove it in Collaboration.

All the participants including the owner can leave a group chat:


History (2)

Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except W-AIR handsets)

Tap History to access the log of calls and voicemails. Incoming, outgoing and missed calls (highlighted in red) are displayed in the All tab. To view only missed calls tap the Missed tap.

To view voicemail messages tap the Voicemail tab.

Tap the double Arrowhead icon to view user contact details and a call log

Voicemails

Multi-edit of Voicemails:

      • Select one or multiple Voicemails
      • Click Mark as read or Delete icon


Log Out

      • Tap Settings
      • Tap the Log out icon

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Set Active Device on Wildix

Logging Into Collaboration

Head over to your Wildix Domain to login to collaboration. This will usually be https://companyname.wildixin.com/

Setting your active device

You can select your active device by clicking the drop down next to the call button, followed by the device you wish to set as active.

Once selected, that selected device will be the device where calls are sent from and to.

Ringing Only Active Device

Should you wish to only ring your active, you can go into settings and check to make sure that the 'Ring only active device' option is selected on your personal account settings. You can do this by going to the Settings tab, the Personal side tab and then turning on 'Ring only active device', then pressing save.

Setting the Collaboration App as your active device

Due to a feature with the mobile apps to save battery life, upon selecting the drop down for active devices, your mobile app may not appear. To do this, first open the mobile app on your phone. This will connect back up to the phone system and should then should be able to be selected in the active device dropdown list.

Wildix Feature Codes

Summary

Feature Codes tell the phone system to do something useful, such as record a call or forward your calls.  Here are some useful codes:

Code Action
*1 Start and Stop recording the current call
*2 Pause recording.  If you are recording a call you can use this to pause the current recording
60 Set your status to Do Not Disturb.  Incoming calls will be rejected or, if you have voicemail, diverted there
61

Call Forward Busy.  Use this to forward your calls to another destination if you are already on a call
62

Call Forward No Answer.  Use this to forward your calls to another destination if you do not answer a call
63

Call Forward All.  This will forward all your calls to the given number
64

Call Waiting. Use this to enable / disable hearing a beep when a second call comes in
81

Access your voicemail to listen to your messages and record your greetings
92

Withold your number on an outgoing call. The recipient will see "Anonymous" instead of your number
88

Call Pickup.  If enabled for you, you can pick up the call on another extension.
#9

Blind transfer.  Transfer a call to another party and leave the call
#8

Attended transfer.  Transfer a call to another party, speaking to them first
84

Personal Voice Recording.  Use this to record yourself, the recording will then be emailed to you
74

Phone System Recording.  If set, this will enable you to record your own greetings to be used by your organisation

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