# User Guides

# 65.041 Call Recording on Wildix

<table border="1" id="bkmrk-docs" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><tbody><tr><td>![](https://hub.safeharboursupport.com/media/KBImages/safeharbour-logo-colour-nobg-500x140.png)</td><td style="background-color: rgb(247, 91, 0);">### <span style="color: rgb(255, 255, 255);">**Docs**</span>

</td></tr></tbody></table>

**<span data-contrast="auto">Document Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="9" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-document-name%C2%A0-35.01" style="width: 100%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Document Name</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-ccp-props="{"201341983":0,"335559740":259}">65.041 Call Recording on Wildix</span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">v1.0 Current</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">Neil Tancock, IT Services (Safeharbour Support Ltd), <neil@safeharboursupport.com>[<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>](mailto:neil@safeharboursupport.com)</span>

</td></tr><tr aria-rowindex="4"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Approval</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">Safeharbour Support</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="5"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Approval date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 27.1941%;"><span data-contrast="auto">01-JAN-2025</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 24.478%;">**<span data-contrast="auto">Review date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 29.9101%;"><span data-contrast="auto">31-DEC-2027</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="6"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Absract</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;">None

</td></tr><tr aria-rowindex="7"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Scope</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">This document applies to all clients of Safeharbour Support Ltd</span>

</td></tr><tr aria-rowindex="8"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Inputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">None</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="9"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Outputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">None</span>

</td></tr></tbody></table>

**<span data-contrast="auto">Change Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="3" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-date%C2%A0-author%C2%A0-versio" style="width: 98.5185%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 14.4291%;">**<span data-contrast="auto">Date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;">**<span data-contrast="auto">Change</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 14.4291%;"><span data-contrast="auto">02-DEC-2024</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-contrast="auto">Neil Tancock</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-contrast="auto">0.0</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-contrast="auto">First version</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 14.4291%;"><span data-ccp-props="{"201341983":0,"335559740":259}">01-JAN-2025 </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-ccp-props="{"201341983":0,"335559740":259}">Neil Tancock </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-ccp-props="{"201341983":0,"335559740":259}">1.0 </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}">Approved </span>

</td></tr></tbody></table>

<span data-contrast="auto">  
\--------------------------------------------&lt;START OF DOCUMENT&gt; --------------------------------------------</span><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> </span>

#### **Summary**

This how-to will help you use call recording on Wildix. Call recording can be used at any time during the call and the recording will be available in your call history in Collaboration once the call is complete.

  
**Procedure - using a desk phone**

1. To switch on call recording, dial \*1 on your phone's keypad. You will hear a beep and the call will start being recorded from that point. The other party will not hear the beep.
2. When you wish to stop recording, you can dial \*1 again or simply hang up if the call is complete.
3. The recording will be emailed to you as an attachment and also appear in your Call History in Collaboration. You will see a sound file icon next to the call. Click the icon to download the recording as an MP3 file:  
    [![image-1687333401624.png](https://docs.safeharboursupport.com/uploads/images/gallery/2023-06/scaled-1680-/Rc4PpoNE4PJGvMmB-image-1687333401624.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2023-06/Rc4PpoNE4PJGvMmB-image-1687333401624.png)


#### **Procedure - using Collaboration**

1. To switch on call recording, click the record button on the current call tab:[![image-1687333960509.png](https://docs.safeharboursupport.com/uploads/images/gallery/2023-06/scaled-1680-/UFGQ8AQvkRQ3MST7-image-1687333960509.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2023-06/UFGQ8AQvkRQ3MST7-image-1687333960509.png)
2. You will hear a beep and the record button will light up. The call will start being recorded from that point. The other party will not hear the beep.
3. When you wish to stop recording, you click the record button again or simply hang up if the call is complete.
4. The recording will be emailed to you as an attachment and also appear in your Call History in Collaboration. You will see a sound file icon next to the call. Click the icon to download the recording as an MP3 file:  
    [![image-1687333401624.png](https://docs.safeharboursupport.com/uploads/images/gallery/2023-06/scaled-1680-/Rc4PpoNE4PJGvMmB-image-1687333401624.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2023-06/Rc4PpoNE4PJGvMmB-image-1687333401624.png)

&lt;END OF DOCUMENT&gt;

<span data-contrast="auto">--------------------------------------------&lt;END OF DOCUMENT&gt; --------------------------------------------</span><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> </span>

<table border="1" id="bkmrk-need-help%3F%C2%A0-get-in-t" style="margin-left: auto; margin-right: auto; width: 71.4432%; height: 153.563px;"><tbody><tr style="height: 22.3906px;"><td style="width: 97.8756%; height: 22.3906px; text-align: center;"><span style="color: rgb(4,121,181);">**Need help? G**</span><span style="color: rgb(4,121,181);">**et in touch!**</span>

</td></tr><tr style="height: 131.172px;"><td style="width: 97.8756%; height: 131.172px;">You can call us on [01752 373000](tel:01752373000), option 2 or, if you are on Number Club, just call extension 3001

You can email us at <hub@safeharboursupport.com>  
  
You can chat &amp; Collaborate with us at [https://kite.wildix.com/nc-a12/3001](https://kite.wildix.com/nc-a12/3001)

You can Whatsapp us right here: [https://wa.me/441752373000](https://wa.me/441752373000)

</td></tr><tr><td style="width: 97.8756%;">![](https://hub.safeharboursupport.com/media/KBImages/safeharbour-logo-colour-nobg-500x140.png)

</td></tr></tbody></table>

<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"></span>

# 65.042 The Workforce handset

<table border="1" id="bkmrk-docs" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><tbody><tr><td>![](https://hub.safeharboursupport.com/media/KBImages/safeharbour-logo-colour-nobg-500x140.png)</td><td style="background-color: rgb(247, 91, 0);">### <span style="color: rgb(255, 255, 255);">**Docs**</span>

</td></tr></tbody></table>

**<span data-contrast="auto">Document Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="9" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-document-name%C2%A0-35.01" style="width: 100%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Document Name</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-ccp-props="{"201341983":0,"335559740":259}">65.042 The Workforce handset</span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">v1.0 Current</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">Neil Tancock, IT Services (Safeharbour Support Ltd), <neil@safeharboursupport.com>[<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>](mailto:neil@safeharboursupport.com)</span>

</td></tr><tr aria-rowindex="4"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Approval</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">Safeharbour Support</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="5"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Approval date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 27.1941%;"><span data-contrast="auto">01-JAN-2025</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 27.1941%;">**<span data-contrast="auto">Review date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 27.1941%;"><span data-contrast="auto">31-DEC-2027</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="6"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Absract</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;">None

</td></tr><tr aria-rowindex="7"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Scope</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">This document applies to all clients of Safeharbour Support Ltd</span>

</td></tr><tr aria-rowindex="8"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Inputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">None</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="9"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Outputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">None</span>

</td></tr></tbody></table>

**<span data-contrast="auto">Change Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="3" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-date%C2%A0-author%C2%A0-versio" style="width: 98.5185%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 14.4291%;">**<span data-contrast="auto">Date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;">**<span data-contrast="auto">Change</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 14.4291%;"><span data-contrast="auto">02-DEC-2024</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-contrast="auto">Neil Tancock</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-contrast="auto">0.0</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-contrast="auto">First version</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 14.4291%;"><span data-ccp-props="{"201341983":0,"335559740":259}">01-JAN-2025 </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-ccp-props="{"201341983":0,"335559740":259}">Neil Tancock </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-ccp-props="{"201341983":0,"335559740":259}">1.0 </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}">Approved </span>

</td></tr></tbody></table>

<span data-contrast="auto">  
\--------------------------------------------&lt;START OF DOCUMENT&gt; --------------------------------------------</span><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> </span>

#### **Workforce User Guide**

![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/5jUuZAImdqHEhdJ1-image.png)

### Call Management  


###### Placing a Call

Lift the handset, dial the number and press the **send** softkey, or press the speaker key

 [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/lEjKdfvmfOPjyQ9Z-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/lEjKdfvmfOPjyQ9Z-image.png)

without lifting the receiver.

If placing a call using a headset ensure the the speaker key has been pressed, then follow the steps above.

###### Call from Phonebook:

1. 1. 1. Press **Phoneb** Softkey or **Phonebook** key.
        2. Press **Filter** Softkey and select a phonebook.
        3. Press **Search** Softkey then type the name / number.
        4. Press **Enter** Softkey to confirm.
        5. Press **Dial** Softkey.

###### Call from History:

1. 1. 1. Press **History** Softkey.
        2. Select a colleague from the list.
        3. Press **Dial** Softkey
        4. Lift the handset.

###### Call via BLF Keys.

1. 1. 1. Lift the handset.
        2. Press a BLF key assigned to a colleague / group you would like to call.

###### Answering Incoming Calls  


To answer an incoming call lift the receiver, or press the **Answer** Softkey, or the speaker key

 [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/zqiYoREyHb4Y7AMu-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/zqiYoREyHb4Y7AMu-image.png).

###### Muting the Ring of an Incoming Call Without Answering.

Press **Silence** Softkey.

###### Decline a Call

Press **Reject** Softkey.

###### Holding Calls

To place a call on hold press the **Hold** softkey during an active call, to return to the call press the **Resume** softkey.

If you have several calls on hold: use **Navigation** keys to select the call, then press Resume

Make a second call: press **New** Softkey, dial a number or press **Select** Softkey to search for a contact in History or in Phonebook.

###### Call Transfer (Blind)

1. 1. 1. Whilst on an active call press the call transfer key [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/ByALCgaNHSV6OrR2-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/ByALCgaNHSV6OrR2-image.png)
            
            to place the call on hold.
        2. Dial the extension / external number required
        3. To transfer the call replace the receiver on hook, or press the speaker key.  
            [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/zqiYoREyHb4Y7AMu-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/zqiYoREyHb4Y7AMu-image.png)

###### Call transfer (Announced)

1. 1. 1. Whilst on an active call press the call transfer key   
            [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/ByALCgaNHSV6OrR2-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/ByALCgaNHSV6OrR2-image.png)to place the call on hold.
        2. Dial the extension / external number required.
        3. On answer announce the call and replace the receiver or press the speaker key  
            [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/zqiYoREyHb4Y7AMu-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/zqiYoREyHb4Y7AMu-image.png) to complete the transfer.

###### Conference Call

1. 1. 1. Whilst on an active call press the **New** softkey to place the call on hold.
        2. Make a second call to the contact you wish to invite to the conference call.
        3. On answer press the **Conf** softkey to enter the party into the conference.

Press **Split** Softkey to split the two calls or hang up to end the conference.

###### Recording a call

Press \*1 during a call to start / stop call recording.

*Note: Only users with certain permissions can record* calls.

###### Pick up a ringing call / see who is calling

Press a BLF key "Colleague" / "Call group" assigned to a colleague or a call group who is receiving an incoming call.

*Note: Only users with certain permissions can see who is calling other users.*

#####   


You see who is calling and receive an audio notification when there is an incoming call:

*See who is calling: View calls (eye icon) option must be enabled in Collaboration for this function key.

*Get audio notification when there is an incoming call: Audio notification (speakerphone icon) option must be enabled in Collaboration for this function key.*

###### Ending Calls

To end an active call replace the receiver on the rest, if on speaker / headset press the speaker key[![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/zqiYoREyHb4Y7AMu-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/zqiYoREyHb4Y7AMu-image.png)

, or press the **Hangup** softkey.

###### Voicemail

To access your voicemail press the voicemail key

[![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/PF41PRvJYKZs2Rdz-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/PF41PRvJYKZs2Rdz-image.png)

*You may be prompted to enter the first 5 characters of your password.*

Use the navigation keys to select a message and press the **Play** softkey to listen to the message. Press the **Info** softkey to see more information or to delete the message.

###### Presence status monitoring.

Presence statuses of colleagues can be monitored directly via BLF keys. *(Essential license or higher required)*

The following colleagues statuses can be monitored:

- - - "available" (green circle icon)
        - "away" (clock icon)
        - "dnd" (brick icon)

*Note: if a colleague does not have a registered device, no icon is displayed.*

You can also monitor full presence status of users in *Phonebook* (available only for users with *Essential license or higher):*

- - - Press **Phoneb** Softkey or **Phonebook** key.
        - Press **Filter** Softkey and select a phonebook.
        - Press **Search** Softkey then type the name / number.
        - Press **Enter** Softkey to confirm.

It is also possible to monitor the following colleague statuses via Phonebook:

- - - "available" (green circle icon)
        - "offline" (no icon)
        - "busy" (handset icon)
        - "incoming" (arrow icon)
        - "away" (clock icon)
        - "dnd" (brick icon)

###### BLF keys.

16 BLF keys (2 pages) for Workforce handsets (use **Navigation** keys to move between the pages)

###### Call features.

Press **Featur.** Softkey from the standby mode to access the menu. This menu allows you to change call features for each type of call (*Internal / External / Whitelist / Blacklist (available / DND / away):*

*Note: call features are synched between all devices of a user and can also be set from Collaboration / WMS / Vision / Supervision / iOS / Android app.*

- - - Status: Available / DND / Away

*Note: all features below are applied only for the selected user status.*

1. 1. 1. 1. Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
            2. Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away status's cannot be changed.

- - - Call type: Internal / External / Blacklist / Whitelist

*Note: all the features below are applied only for the selected call class.*

1. 1. 1. 1. Call reject: On / Off - if enabled, all calls are rejected.
            2. Call forwarding - call forwarding settings
            3. forced: On / Off - enable / disable forwarding of all calls

*Note: When Call forwarding is activated for all calls for internal or external call class, CFN label (Call Forwarding Numner) indicating the destination (extension number / Voicemail) and the arrow icon is displayed on the screen; in case call forwarding of both internal and external call class is activated, call forwarding number for internal calls is displated on the screen.*

You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL.

- - - Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time.
        - Mobile: On / Off - if enabled, after a timeout, incoming calls are routed also to your Mobile extension number: phone number and timeout can be specified in Collaboration Settings.
        - Ring Tone: select the ringtone.

######   


###### Phone Settings

To access Phone settings , press **Menu** softkey from idle:

- - - Status: view IP, Mac, Firmware of your phone.
        - Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or always On) after which the phone's screen should turn off.
    - - Audio settings: adjust Talk, Tone, Mic, Key, Ring volume. 
            - Headset Ring Mode: allows you to decide whether ringtone should be played via Headset or via Handsfree when a Headset is connected.
            - Handsfree: sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either the handset's mic or the phone's mic)
        - Network: access to this menu is recommended for the the PBX administrator.
        - Autoprovision: access to the menu is recommended only for the administrator.

<span data-contrast="auto">--------------------------------------------&lt;END OF DOCUMENT&gt; --------------------------------------------</span><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> </span>

<table border="1" id="bkmrk-need-help%3F%C2%A0-get-in-t" style="margin-left: auto; margin-right: auto; width: 71.4432%; height: 153.563px;"><tbody><tr style="height: 22.3906px;"><td style="width: 97.8756%; height: 22.3906px; text-align: center;"><span style="color: rgb(4,121,181);">**Need help? G**</span><span style="color: rgb(4,121,181);">**et in touch!**</span>

</td></tr><tr style="height: 131.172px;"><td style="width: 97.8756%; height: 131.172px;">You can call us on [01752 373000](tel:01752373000), option 2 or, if you are on Number Club, just call extension 3001

You can email us at <hub@safeharboursupport.com>  
  
You can chat &amp; Collaborate with us at [https://kite.wildix.com/nc-a12/3001](https://kite.wildix.com/nc-a12/3001)

You can Whatsapp us right here: [https://wa.me/441752373000](https://wa.me/441752373000)

</td></tr><tr><td style="width: 97.8756%;">![](https://hub.safeharboursupport.com/media/KBImages/safeharbour-logo-colour-nobg-500x140.png)

</td></tr></tbody></table>

<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"></span>

# Wildix App for iOS user guide

<section class="swd-darkgray_bg" id="bkmrk-ios-collaboration-mo">#### iOS Collaboration Mobile APP

#### Login

Launch the app:

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - - *Domain*: PBX IP or Domain name

</div></div></div></div></div>Note: you can enter the PBX name, wildix.com is added automatically

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - - *User name:Extension / User name / Email address*
            - *Password: WEB password of a user for access to Collaboration*

</div></div></div></div></div>Or

You can use Google / Office 365 credentials for single sign-on.

![image](https://easternvoicedata.co.uk/uploads/1634222404iOSsso.jpg "single sign on for iOS app")

#### Two - factor authentication (2FA)

To use 2FA authentification for login, enable the option in *Collaboration -&gt; Settings -&gt;Personal*

##### Menu description

![image](https://easternvoicedata.co.uk/uploads/1634045831iOSappmenu.png "iOS menu app")

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. - Contacts
        2. - Call history
        3. - Dialpad / Function Keys / Active call
        4. - Chat
        5. - Settings

</div></div></div></div></div>#### User status

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. 1. Tap Dialpad (3)
            2. Tap status icon / user picture
            3. Tap on the current status and select the new one: DND / Away / Offline / Online
            4. Enter your status message (optional)
            5. Tap the Tick icon to apply changes

</div></div></div></div></div>![image](https://easternvoicedata.co.uk/uploads/1634201417Screenshot2021-01-07at18.22.592.png "iOS screen images")

Note: for DND / Away an expiry time may be set via *Until* option (optional) after which your status goes to online

Note: *offline* status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; you will not receive push notification.

#### Call

Live search

you can use real time search in PBX phonebooks to place calls.

Note: You can also sync your enterprise phonebooks if you want them to appear in Contacts menu of the Wildix Mobile Collaboration App.

##### Place a call from Dialpad

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. 1. Tap Dialpad
            2. Select the mode to place a call

</div></div></div></div></div>Note: It is possible to generate a call via another device registered to your account (WP phone, Vision / SuperVision, W-AIR handset / etc)

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - - VoIP: place a call via the PBX (recommended where you have fast and reliable internet connection)
            - Callback: you receive a callback from the PBX via the Mobile network (make sure your mobile number is indicated in *Settings* -&gt; *Personal)*
            - Direct Call: place a call via Mobile network
            - Wildix devices registered to your account: select a device from the list - a call will be generated using the selected device

</div></div></div></div></div> 3. Start entering user's name or number / extension in the search field to find a user / a contact

 4. Tap on a user / contact you wish to call. Select number / extension to place a call

Or

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. 1. Enter the number using Dialplan
            2. Tap the green Handset button

</div></div></div></div></div>##### From Function keys

Note: Before using the feature, configure function keys (FK) in Collaboration -&gt; *Settings -&gt; Function keys. Max. 20 function keys.*

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. 1. Tap Dialpad and select Function keys to switch to *Function keys* menu
            2. Tap on a function key you wish to call
            3. Select Call from the drop-down list

</div></div></div></div></div>##### From Enterprise contacts

Note: by default the local contacts from your device's phonebook appear in this menu

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. 1. Tap the contact number you wish to call
            2. Tap the number you wish to call

</div></div></div></div></div>Note: a call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call)

##### From History

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. 1. Go to History
            2. Tap on user
            3. A call is placed automatically

</div></div></div></div></div>##### From Voicemail

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. 1. Go to Voicemail
            2. Tap on a voicemail message from a user you want to call
            3. Select Call from the drop-down list

</div></div></div></div></div>##### From Chat

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. 1. Open a chat session with a user
            2. Tap the Handset button
            3. The call is placed automatically

</div></div></div></div></div>##### From your device's contacts

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. 1. Tap a contact in your iOS contacts
            2. Tap and hold the Call button
            3. Select Collaboration

</div></div></div></div></div>![image](https://easternvoicedata.co.uk/uploads/1634118910iOS-place-a-call-From-your-device.png)

##### From a Browser (supporting URI for call generation)

Due to URI support a call can be initiated from a browser by clicking on a link containing a phone number. It allows calls to be placed from web pages.

#### Answer a call  


Note: iOS mobile calls and VoIP calls have the same priority, VoIP calls will not be interrupted if you receive an incoming call.

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - - Tap the blue Tick button to answer
            - Tap the red x button to decline

</div></div></div></div></div>#### Call management

During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.

![image](https://easternvoicedata.co.uk/uploads/1634130866iOS-call-management-updated.png)

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. - Video
        2. - Hold
        3. Transfer select the required option from the list: Contact (choose a contact from Contacts / Number (dial a number you wish to call) / Device (select a device you wish to transfer the call to / Function key (select FK to transfer the call)
        4. - Record a call
        5. - Mute
        6. - Speakerphone. Tap to switch between audio sources: Speaker / Handset (iPhone) / Headphone
        7. - Conference
        8. - Hang up
        9. - DTMF
        10. - Switch back to Dialpad / Function keys tabs to make a call

</div></div></div></div></div>#### Switch between audio sources

Note: If you paired Bluetooth headphones to your iPhone, they are automatically selected as an audio source during incoming / outgoing calls

If you have headphones connected to your iPhone you can switch to them during an active call

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - Hold Speakerphone button for 2 seconds to display the list of available audio modes
        - Select the needed mode from the list: 
            - iPhone (Handset)
            - Speaker
            - Headphones

</div></div></div></div></div>![image](https://easternvoicedata.co.uk/uploads/1634199807iOS-switch-between-audio3.png)

#### Transfer

Blind transfer

*(transfer without notification)*

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Tap Transfer button during a call
        2. Tap Contact to select a number from the phonebook or manually enter a number
        3. Select a contact and tap the number / enter the number and tap the green Handset button

</div></div></div></div></div>Attended transfer

*(transfer with notification)*

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Tap New call button during a call
        2. Make a new call (select a contact from *Contacts* or dial the number manually)
        3. Wait till the called party answers (the incoming call is placed on hold)
        4. Tap Transfer button and select the call on hold to complete the transfer

</div></div></div></div></div>Transfer via Function keys

Transfer option via Function keys "Colleague", "Park Orbit" and "Speed dial" is available:

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Tap Dialpad and select Function keys to switch to *Function keys* menu
        2. Select the function key to transfer a call
        3. Tap Transfer for blind transfer, otherwise tap Call to start a call first (attended transfer)

</div></div></div></div></div>![image](https://easternvoicedata.co.uk/uploads/1634203360iOS-Transfer-via-BLF-updated2.png "iOS transfer screenshot")

#### Control of active calls on other devices and call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold / resume, record, hangup a call as well as send DTMF.

Call continuity

A call can be passed from other devices to iOS or other specific devices.

To pass an active call to iOS Collaboration app:

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - Tap Call continuity button
        - A call is automatically picked up on iOS

</div></div></div></div></div>To pass an active call to a specific device:

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - Tap and hold Call continuity button
        - Select a device from the list
        - A call is automatically picked on the selected device

</div></div></div></div></div>#### ![image](https://easternvoicedata.co.uk/uploads/1634204574iOS-call-control-and-call-continiuty-updated.png "iOS continuity button screenshot")Chat (4)

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content"><div>![](https://easternvoicedata.co.uk/uploads/1634045831iOSappmenu.png)</div></div></div></div></div></div>All the colleagues added to your roster appear in *Chat* menu.

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Tap Chat
        2. Use the search field to find a user
        3. Tap a user and enter your message
        4. Tap the Paper plane icon to send the message

</div></div></div></div></div>Note: To delete a chat session with a user, swipe it left.

Start a chat session from live search results

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Start entering user's name or number / extension in the search field to find a user
        2. Tap on a user you wish to chat. Select Chat from the list

</div></div></div></div></div>Start a chat session from History

You can also start a chat session with a user from the *History* tab.

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Go to History (2)
        2. Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
        3. Tap Chat

</div></div></div></div></div>Note: If you delete a chat session with a user, you can restore it from History via Chat option.

Send a File / an Image / a Post-it / Call me back

Send a file / image

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Start a chat with a user
        2. Tap +
        3. Select the source : Camera / Photo &amp; Video Library / Downloads
        4. Select files / images or take a photo using the camera to be sent (you can send up to 10 files / images)
        5. Tap Send button
        6. Confirm by tapping Send

</div></div></div></div></div>Note: The maximum file size to be sent is 100Mb.

![image](https://easternvoicedata.co.uk/uploads/1634208774iOS-send-files-updated.png "iOS send file screenshot")

Send a Post-it

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Start a chat with a user
        2. Write your message
        3. Tap +
        4. Select the option Send as Post-it

</div></div></div></div></div>Send call me back

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Start a chat with a user
        2. Tap +
        3. Select the option Call me back

</div></div></div></div></div>Send a voice recording

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Start a chat with a user
        2. Press and hold the Microphone icon to record a message
        3. Release the button to send

</div></div></div></div></div>Note: To cancel voice recording without sending, slide left.

#### Participate in Wizyconf videoconference

Important: for access to video conferencing service on iOS devices, ose Safari / Google Chrome browser or install [Wizyconf iOS App](https://apps.apple.com/app/wizyconf/id1510379804 "iOS Wizyconf App")

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - Open a chat session with a user who sent an invitation
        - Tap on the invitation
        - Select Join to access the conference via Wizyconf iOS App or Call to access the conference in audio-mode.
        - Tap Join to enter the conference:
        - Upon the first access via the App, enter your name / conference ID.
        - Once in the conference you are able to adjust settings by tapping the 3 dots icon: change camera / microphone source, enable low bandwidth mode, enter tile view

</div></div></div></div></div>Current limitations:

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - DND status "in conference" is removed after the conference is finished, but is not removed automatically after closing the tab with conference
        - It is not possible to create a conference from the iOS app; it is possible to participate in the conference if you were invited (you receive an invitation via chat)
        - It is not possible to join a conference with a different user using iOS Safari browserafter re-login in the app (user will join the conferenceas the previous user)

</div></div></div></div></div>#### Multiuser group chat

Multiuser cloud-stored group chats enable up to 500 participants and send images / files

Limitations

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - - not available with PBXs with LifeTime licenses
        - no more than 100 group chats can be received from the server
        - if user opens a push notification from a group chat after being removed by the owner , one-to-one chat with the user who sent the message is opened

</div></div></div></div></div>Create a group chat

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Tap +
        2. Edit the group title (optional)
        3. Add participants
        4. Tap Done to finish

</div></div></div></div></div>Add / remove participants

Note: you cannot remove yourself and a group chat manager.

Open the group chat management section by tapping on its title

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - To add a participant start typing a participant's name / number in the search field , tick to add
        - to remove a participant untick a participant or tap on a participant with indicated x icon
        - Tap Done to save changes

</div></div></div></div></div>Leave / close the group chat

Only the group chat manager can close the chat. Other participants can leave it but can re-join only after the manager re-adds them

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - Swipe the group chat left and tap Delete

</div></div></div></div></div>#### History (2)

Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except W-AIR handsets)

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Tap History to access the call logs. Incoming / outgoing / missed calls (highlighted in red) are displayed in *All* tab. To view only missed calls tap the Missed tab.
        2. Tab and hold a call to delete / archive or copy a number to the clipboard
        3. Tap the double Arrowhead icon to view user contact details and call log

</div></div></div></div></div>Voicemails

Tap the Voicemail tab to access you voicemails.

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - To download a voicemail message tap Arrow icon
        - To play it back tap the Play button
        - To pause a playback tap the Pause button
        - Other options: tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

</div></div></div></div></div>Multi-edit of Voicemails:

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Select one or multiple Voicemails
        2. Click Mark as read or Delete icon

</div></div></div></div></div>Call recordings

Call recordings are displayed and can be played back from *History*.

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - To download a call recording tap the Arrow icon
        - To play back a downloaded recording tap the Play button
        - To pause a playback tap the Pause button

</div></div></div></div></div>When there are multiple recordings of one call they are displayed in a list.

Change user picture

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">- - - Tap user picture to change the current profile photo
        - Take a new photo or upload from existing photos

</div></div></div></div></div>#### Log Out

<div class="container"><div class="container"><div class="row aos-init aos-animate" data-aos="fade-up"><div class="col-12"><div class="fs-16 swd-lh-1-2 swd-charcoal swd-pl mt-2 swd-blog-content">1. 1. 1. Tap Settings -&gt; Account
        2. Tap the Log out icon

</div></div></div></div></div>![image](https://easternvoicedata.co.uk/uploads/1634222765iOSLogoutscreenshot.jpg "iOS settings screenshot")

</section>

# Wildix Android Collaboration Mobile App

#### Android Collaboration Mobile APP

#### Login

Launch the app:

- - - - *Domain*: PBX IP or Domain name

Note: you can enter the PBX name, wildix.com is added automatically

- - - - *User name:Extension / User name / Email address*
            - *Password: WEB password of a user for access to Collaboration*

Or

You can use Google / Office 365 credentials for single sign-on.

![image](https://easternvoicedata.co.uk/uploads/1634222404iOSsso.jpg "single sign on for iOS app")

#### Two - factor authentication (2FA)

To use 2FA authentification for login, enable the option in *Collaboration -&gt; Settings -&gt;Personal*

##### Menu description

![image](https://easternvoicedata.co.uk/uploads/1634045831iOSappmenu.png "iOS menu app")

1. 1. 1. - Contacts
        2. - Call history
        3. - Dialpad / Function Keys / Active call
        4. - Chat
        5. - Settings

#### User status

1. 1. 1. - Tap Dialpad (3)
            - Tap status icon / user picture
            - Select user status: DND / Away / Offline / Online
            - Enter your status message and select until date and time (optional)
            - Tap the Tick icon to apply changes

![image](https://easternvoicedata.co.uk/uploads/1634283841Android-User-Status-new.png "iOS screen images")

Note: for DND / Away an expiry time may be set via *Until* option (optional) after which your status goes to online

Note: *offline* status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; you will not receive push notification.

#### Call

Live search

you can use real time search in PBX phonebooks to place calls.

Note: You can also sync your enterprise phonebooks if you want them to appear in Contacts menu of the Wildix Mobile Collaboration App.

##### Place a call from Dialpad

1. 1. 1. - Tap Dialpad
            - Select the mode to place a call

Note: It is possible to generate a call via another device registered to your account (WP phone, Vision / SuperVision, W-AIR handset / etc)

- - - - VoIP: place a call via the PBX (recommended where you have fast and reliable internet connection)
            - Callback: you receive a callback from the PBX via the Mobile network (make sure your mobile number is indicated in *Settings* -&gt; *Personal)*
            - Direct Call: place a call via Mobile network
            - Wildix devices registered to your account: select a device from the list - a call will be generated using the selected device
            - Start entering user's name or number / extension in the search field to find a user / a contact
            - Tap on a user / contact you wish to call. Select number / extension to place a call

Or

1. 1. 1. - Enter the number using Dialplan
            - Tap the green Handset button

![image](https://easternvoicedata.co.uk/uploads/1634284324Android-Call-from-Dialpad-upd.png)

##### From Function keys

Note: Before using the feature, configure function keys (FK) in Collaboration -&gt; *Settings -&gt; Function keys. Max. 20 function keys.*

1. 1. 1. - Tap Dialpad and select Function keys to switch to *Function keys* menu
            - Tap on a function key you wish to call
            - Select Call from the drop-down list

##### From Enterprise contacts

Note: by default the local contacts from your device's phonebook appear in this menu

1. 1. 1. - Tap the contact number you wish to call
            - Tap the number you wish to call

Note: a call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call)

##### From History / Voicemail  


1. 1. 1. - Go to History (*All* or *Missed* tab) / Voicemail
            - Tap on user / a voicemail message
            - Select Call from the drop-down list

##### From Voicemail

1. 1. 1. - Go to Voicemail
            - Tap on a voicemail message from a user you want to call
            - Select Call from the drop-down list

##### From Chat

1. 1. 1. - Open a chat session with a user
            - Tap the Handset button
            - The call is placed automatically

Note: Android Collaboration app supports receiving *Call me back* messages (it is not possible to send a *Call me back) message currently) To place a call tap **Call me back**.*

##### From your device's contacts

1. 1. 1. - Tap a contact in your Android contacts
            - Tap a phone number that you wish to call
            - Select Wildix

##### From a Browser (supporting URI for call generation)

Due to URI support a call can be initiated from a browser by clicking on a link containing a phone number. It allows calls to be placed from web pages.

#### Answer a call

- - - - Swipe the green Handset button left to answer
            - Swipe the red Handset button right to answer

Pick up a call of another user / call group

Note: only users with certain permissions can pick up calls.

To pick up a call ringing another user / call group

- - - - Go to Function keys menu
            - Tap on the user / call group receiving the incoming call
            - Choose Pickup from the drop-down list

#### Call management

During a call you can navigate your device, open the App and tap Active call to come back to the active call.

![image](https://easternvoicedata.co.uk/uploads/1634286021Android-Call-window-new.png "Android call window")

1. 1. 1. - Mute
        2. - Video
        3. Hold
        4. - Transfer. Select the needed option from the list: Contact (choose a contact from Contacts / Number (dial a number you wish to call from Dialpad / Function key (select FK to transfer the call.
        5. - Record a call
        6. - Speakerphone.
        7. - Conference
        8. - Hang up
        9. - DTMF
        10. - Switch back to Dialpad / Function keys tabs to make a call

#### Transfer

Blind transfer

*(transfer without notification)*

1. 1. - Tap Transfer button during a call
        - Tap Contact to select a number from the phonebook or manually enter a number
        - Select a contact and tap the number / enter the number and tap the green Handset button

Attended transfer

*(transfer with notification)*

1. 1. - Tap New call button during a call
        - Make a new call (select a contact from *Contacts* or dial the number manually)
        - Wait till the called party answers (the incoming call is placed on hold)
        - Tap Transfer button and select the call on hold to complete the transfer

##### Switch between 2 active calls

To switch between 2 active calls, swipe left / right

The second call is put on hold

#### Control of active calls on other devices and call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold / resume, record, hangup a call as well as send DTMF.

Call continuity

A call can be passed from other devices to iOS or other specific devices.

To pass an active call to iOS Collaboration app:

- - - Tap Call continuity button
        - A call is automatically picked up on Android

To pass an active call to a specific device:

- - - Tap and hold Call continuity button
        - Select a device from the list
        - A call is automatically picked on the selected device

#### ![image](https://easternvoicedata.co.uk/uploads/1634287057Android-call-continuity-on-other-devices-new.png "iOS continuity button screenshot")

#### Chat (4)

<div id="bkmrk--13">![](https://easternvoicedata.co.uk/uploads/1634045831iOSappmenu.png)</div>All the colleagues added to your roster appear in *Chat* menu.

1. 1. - Tap Chat
        - Use the search field to find a user
        - Tap a user and enter your message
        - Tap the Paper plane icon to send the message

Note: To delete a chat session with a user, swipe it left.

Start a chat session from live search results

1. 1. - Start entering user's name or number / extension in the search field to find a user
        - Tap on a user you wish to chat. Select Chat from the list

Start a chat session from History

You can also start a chat session with a user from the *History* tab.

1. 1. - Go to History (2)
        - Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
        - Tap Chat

Note: If you delete a chat session with a user, you can restore it from History via Chat option.

Send a File / an Image / a Post-it / Call me back

Send a file / image

1. 1. - Start a chat with a user
        - Tap +
        - Select the source : Camera / Photo &amp; Video Library / Downloads
        - Select files / images or take a photo using the camera to be sent (you can send up to 10 files / images)
        - Tap Send button
        - Confirm by tapping Send

Note: The maximum file size to be sent is 100Mb.

![image](https://easternvoicedata.co.uk/uploads/1634287479Android-send-photos.png)

Send a Post-it

1. 1. - Start a chat with a user
        - Write your message
        - Tap +
        - Select the option Send as Post-it

Send a voice recording

1. 1. - Start a chat with a user
        - Press and hold the Microphone icon to record a message
        - Release the button to send

Note: To cancel voice recording without sending, slide left.

Delete Chats

- - - Select chats you would like to delete by holding them
        - Tap the Trash icon to delete

#### Participate in Wizyconf videoconference

- - - Open a chat session with a user who sent an invitation
        - Tap on the invitation
        - Select Join to enter the conference room or Call to access the conference in audio-only mode.
        - to leave the conference room tap Exit the conference (X)

Current limitations:

- - - It is not possible to create a conference from the Android app; it is possible to participate in the conference if you were invited (you receive an invitation via chat)
        - Camera (rear / front) and microphone names are not displayed
        - It is not possible to switch between front and rear cameras after entering a conference.

#### Multiuser group chat

Multiuser cloud-stored group chats enable up to 500 participants and send images / files

Limitations

- - - not available with PBXs with LifeTime licenses
        - no more than 100 group chats can be received from the server
        - if user opens a push notification from a group chat after being removed by the owner , one-to-one chat with the user who sent the message is opened

Create a group chat

1. 1. - Tap +
        - Edit the group title (optional)
        - Add participants
        - Tap Done to finish

Leave the group chat:

Note: it is only possible to leave a group chat via the app. To close it completely a group chat manager needs to remove it in Collaboration.

All the participants including the owner can leave a group chat:

- - - Select a group chat you would like to delete by holding it
        - Tap the Trash icon to leave

#### History (2)

Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except W-AIR handsets)

Tap History to access the log of calls and voicemails. Incoming, outgoing and missed calls (highlighted in red) are displayed in the *All* tab. To view only missed calls tap the Missed tap.

To view voicemail messages tap the Voicemail tab.

Tap the double Arrowhead icon to view user contact details and a call log

Voicemails

- - - Tap Voicemail tab
        - To download a voicemail message tap the message
        - To play it back tap the Play button
        - tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

Multi-edit of Voicemails:

1. 1. - Select one or multiple Voicemails
        - Click Mark as read or Delete icon

#### Log Out

1. 1. - Tap Settings
        - Tap the Log out icon

![image](https://easternvoicedata.co.uk/uploads/1634291825Android-Log-out-upd.png "iOS settings screenshot")

# Set Active Device on Wildix

#### Logging Into Collaboration

Head over to your Wildix Domain to login to collaboration. This will usually be [https://companyname.wildixin.com/](https://companyname.wildixin.com/)

![](https://docs.safeharboursupport.com/uploads/images/gallery/2022-10/Va5GmUvxqNz8AEb9-embedded-image-q2yxpkuf.png)

#### Setting your active device

You can select your active device by clicking the drop down next to the call button, followed by the device you wish to set as active.

![](https://docs.safeharboursupport.com/uploads/images/gallery/2022-10/cBtqKK6bjQTCAl2C-embedded-image-nfn0e0oq.png)

Once selected, that selected device will be the device where calls are sent from and to.

#### Ringing Only Active Device

Should you wish to only ring your active, you can go into settings and check to make sure that the 'Ring only active device' option is selected on your personal account settings. You can do this by going to the Settings tab, the Personal side tab and then turning on 'Ring only active device', then pressing save.

![](https://docs.safeharboursupport.com/uploads/images/gallery/2022-10/MWZQFbLq0lNYt5VJ-embedded-image-r0nm5tep.png)

#### Setting the Collaboration App as your active device

Due to a feature with the mobile apps to save battery life, upon selecting the drop down for active devices, your mobile app may not appear. To do this, first open the mobile app on your phone. This will connect back up to the phone system and should then should be able to be selected in the active device dropdown list.

# Wildix Feature Codes

#### **Summary**

Feature Codes tell the phone system to do something useful, such as record a call or forward your calls. Here are some useful codes:

<table border="1" id="bkmrk-code-action-%2A1-start" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 9.77265%;">**Code**</td><td style="width: 90.2161%;">**Action**</td></tr><tr><td style="width: 9.77265%;">\*1</td><td style="width: 90.2161%;">Start and Stop recording the current call</td></tr><tr><td style="width: 9.77265%;">\*2</td><td style="width: 90.2161%;">Pause recording. If you are recording a call you can use this to pause the current recording</td></tr><tr><td style="width: 9.77265%;">60</td><td style="width: 90.2161%;">Set your status to Do Not Disturb. Incoming calls will be rejected or, if you have voicemail, diverted there</td></tr><tr><td style="width: 9.77265%;">61</td><td style="width: 90.2161%;">Call Forward Busy. Use this to forward your calls to another destination if you are already on a call

</td></tr><tr><td style="width: 9.77265%;">62</td><td style="width: 90.2161%;">Call Forward No Answer. Use this to forward your calls to another destination if you do not answer a call

</td></tr><tr><td style="width: 9.77265%;">63</td><td style="width: 90.2161%;">Call Forward All. This will forward all your calls to the given number

</td></tr><tr><td style="width: 9.77265%;">64</td><td style="width: 90.2161%;">Call Waiting. Use this to enable / disable hearing a beep when a second call comes in

</td></tr><tr><td style="width: 9.77265%;">81</td><td style="width: 90.2161%;">Access your voicemail to listen to your messages and record your greetings

</td></tr><tr><td style="width: 9.77265%;">92</td><td style="width: 90.2161%;">Withold your number on an outgoing call. The recipient will see "Anonymous" instead of your number

</td></tr><tr><td style="width: 9.77265%;">88</td><td style="width: 90.2161%;">Call Pickup. If enabled for you, you can pick up the call on another extension.

</td></tr><tr><td style="width: 9.77265%;">\#9</td><td style="width: 90.2161%;">Blind transfer. Transfer a call to another party and leave the call

</td></tr><tr><td style="width: 9.77265%;">\#8</td><td style="width: 90.2161%;">Attended transfer. Transfer a call to another party, speaking to them first

</td></tr><tr><td style="width: 9.77265%;">84</td><td style="width: 90.2161%;">Personal Voice Recording. Use this to record yourself, the recording will then be emailed to you

</td></tr><tr><td style="width: 9.77265%;">74</td><td style="width: 90.2161%;">Phone System Recording. If set, this will enable you to record your own greetings to be used by your organisation

</td></tr></tbody></table>

&lt;END OF DOCUMENT&gt;