# 65.040 Voicemail

<table border="1" id="bkmrk-docs" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><tbody><tr><td>![](https://hub.safeharboursupport.com/media/KBImages/safeharbour-logo-colour-nobg-500x140.png)</td><td style="background-color: rgb(247, 91, 0);">### <span style="color: rgb(255, 255, 255);">**Docs**</span>

</td></tr></tbody></table>

**<span data-contrast="auto">Document Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="9" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-document-name%C2%A0-35.01" style="width: 100%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Document Name</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-ccp-props="{"201341983":0,"335559740":259}">65.040 Voicemail</span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">v1.0 Current</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">Neil Tancock, IT Services (Safeharbour Support Ltd), <neil@safeharboursupport.com>[<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>](mailto:neil@safeharboursupport.com)</span>

</td></tr><tr aria-rowindex="4"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Approval</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">Safeharbour Support</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="5"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Approval date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 22.3819%;"><span data-contrast="auto">01-JAN-2025</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 29.5424%;">**<span data-contrast="auto">Review date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 29.5424%;"><span data-contrast="auto">31-DEC-2027</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="6"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Absract</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;">None

</td></tr><tr aria-rowindex="7"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Scope</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">This document applies to all clients of Safeharbour Support Ltd</span>

</td></tr><tr aria-rowindex="8"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Inputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">None</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="9"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Outputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">None</span>

</td></tr></tbody></table>

**<span data-contrast="auto">Change Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="3" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-date%C2%A0-author%C2%A0-versio" style="width: 98.5185%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 14.4291%;">**<span data-contrast="auto">Date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;">**<span data-contrast="auto">Change</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 14.4291%;"><span data-contrast="auto">02-DEC-2024</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-contrast="auto">Neil Tancock</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-contrast="auto">0.0</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-contrast="auto">First version</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 14.4291%;"><span data-ccp-props="{"201341983":0,"335559740":259}">01-JAN-2025 </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-ccp-props="{"201341983":0,"335559740":259}">Neil Tancock </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-ccp-props="{"201341983":0,"335559740":259}">1.0 </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}">Approved </span>

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##### Voicemail access for users

Each user of the system can access Voicemail via Feature code \*81 : Dial the feature code \*81 from any device and follow the instructions.

<table border="1" id="bkmrk-additionally%2C-it-is-" style="border-collapse: collapse; width: 100%; background-color: #c2e0f4;"><tbody><tr><td style="width: 99.8765%;">Additionally, it is possible to access a graphical Voicemail menu from

\- Collaboration - *Voicemail menu* - Start, Workforce, Welcome Consoles phones - press Voicemail key (see [Wildix Start User guide](https://easternvoicedata.co.uk/news/wildix-start-handset-user-guide "wildix start user guide"))

\- Vision handsets - *Voicemail menu* (see [Vision User Guide](https://easternvoicedata.co.uk/news/wildix-vision-user-guide "wildix Vision user guide"))

\- iOS / Android - *History menu - Voicemail tab*

\- W-Air handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1") then follow the audio instructions

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##### Mailbox management

Voicemail management is possible if you access Voicemail by dialling Feature code \*81

##### Listen to message details

By default message details are not pronounced. Press 2 for message details after the message playback. It is possible to check Voicemail details from Wildix devices.

###### Send a reply

1. 1. 1. - Press 2 for the message details after the message playback
            - Press 3 for advanced options
            - Press 1 to send a reply

##### Record a New Message

You can record a new message for your personal voicemail by dialling Feature code \*84

##### Forward a Voicemail to another user

1. 1. 1. - Press Voicemail button to access the mailbox
            - Select the Voicemail that you like to forward and press Info button
            - Go down to the option Forward to
            - Enter one or more extensions seperated by the star symbol
            - Notification "Success" will be displayed on the screen

Users can view forwarded messages from any Wildix device; forwarded messages have the prefix "Fwd"

##### Via IVR menu

1. 1. 1. - Press 2 for the message details after the message playback
            - Press 8 to forward the message to another user

##### Delete a Voicemail

1. 1. 1. - Press 2 for the message details after the playback
            - Press 7 to delete the message

You can also delete Voicemail from:

- - - - Start, Workforce, WelcomeConsole XML browser: press Voicemail button, select a message, select Info -&gt; Delete
            - Collaboration / iOS / Android / Vision / WP600xx: select one or multiple messages and click the trash icon

When the "Shared Voicemail" feature is used, subscribers can delete Voicemails of the mailbox owner.

##### Organise by folder

Dial \*81 then press 2 for message detailsthen press 2 again to change folders:

- - - - 0 for new
            - 1 for old
            - 2 for work
            - 3 for family
            - 4 for friends

Record personal Voicemail greetings

Call \*81 press 0 for mailbox options then:

- - - - press 1 to record your unavailable message and follow the audio message
            - press 2 to record your busy message and follow the audio instructions
            - press 3 to record your name and follow the audio instructions

Access Voicemail of another user

1. 1. 1. - Enter the string \*81\* or \*81 then call the extension
            - Follow the audio instructions to enter the first five symbols of the WEB password

##### Voicemail notifications

Email notifications

Users receive notifications about new Voicemails via email with attached audio file (if email is specified in user personal settings)

Voicemail conversion to text (speech to text)

Additionally users can receive Voicemail transcription to email.

- - - - Only a user with Premium license can receive Voicemail transcription
            - Email must be specified in personal user settings

Message waiting indicator on Wildix service

Users receive "message wating indicator" notifications about new Voicemails:

- - - - Via Collaboration
            - to iOS / Android / Vision / WP600xx: Voicemail tab (located in history menu for iOS / Android
            - to WP4X0, Start, Workforce, WelcomeConsole phones: LED blinking + the envelope icon if new message received
            - to W-Air handsets: LED blinking + envelope icon if new message received

Voicemail notifications are synced between all devices of the user. They are also synced between the subscriber and the mailbox owner in "Shared Voicemail" feature

MWI subsciption for W245FXS 2015

Custom provisioning parameter EnableMWISubscribe allows Voicemail LED notifications for analog phones connected to W245FXS 2015.

##### Call forwarding to Voicemail

Forwarding to Voicemail can be set up by user in user settings (Collaboration / WMS) or by system administrator in Dialplan.

Call forwarding to Voicemail - personal settings

In Collaboration -&gt; *Settings* -&gt; *Features* users can set up call features per call type (internal / external / blacklist / whitelist) and based on current user status (available / do not disturb / away).

If "external", "blacklist" and "whitelist" classes are not activated ("Activate class" tick is off), behaviour is inherited from "internal" class. If "do not disturb" and "away" is not activated ("Activate class" tick is off), behavior is inherited from "available" status.

![image](https://easternvoicedata.co.uk/uploads/1634032886WildixVoicemailstatusscreen.png "Voicemail screen display")

##### Call forwarding to Voicemail via Dialplan

Dialplan application "Go to Voicemail" allows routing calls to Voicemail. As destination it is possible to add one or multiple extensions and email addresses.

##### Dynamic call forwarding to Voicemail

Users can forward a ringing call / an active call to Voicemail at any time vis Collaboration:

- - - - Send a call to your own Voicemail: upon receiving an incoming call (or during an active call) press *Transfer* button from the call dialog window and then press the Voicemail icon
            - Send a call to a colleague's Voicemail: upon receiving an incoming call (or during an active call) press *Transfer* button from the call dialog window, enter a colleague's name or extension number into the search field and then press the Voicemail icon near the name of the colleague.

Note: If a call is forwarded to Voicemail before answer the greeting is played, if after answering the call, only a beep is heard.

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</td></tr><tr style="height: 131.172px;"><td style="width: 97.8756%; height: 131.172px;">You can call us on [01752 373000](tel:01752373000), option 2 or, if you are on Number Club, just call extension 3001

You can email us at <hub@safeharboursupport.com>  
  
You can chat &amp; Collaborate with us at [https://kite.wildix.com/nc-a12/3001](https://kite.wildix.com/nc-a12/3001)

You can Whatsapp us right here: [https://wa.me/441752373000](https://wa.me/441752373000)

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