65.041 Call Recording on Wildix

Docs 
 
 Document Control   
 
 Document Name   
 
 
 65.041 Call Recording on Wildix 
 
 
 Version   
 
 
 v1.0 Current 
 
 
 Author   
 
 
 Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com   
 
 
 Approval   
 
 
 Safeharbour Support   
 
 
 Approval date   
 
 
 01-JAN-2025   
 
 
 Review date   
 
 
 31-DEC-2027   
 
 
 Absract   
 
 
 None 
 
 
 Scope   
 
 
 This document applies to all clients of Safeharbour Support Ltd 
 
 
 Inputs   
 
 
 None   
 
 
 Outputs   
 
 
 None 
 
 Change Control   
 
 Date   
 
 
 Author   
 
 
 Version   
 
 
 Change   
 
 
 02-DEC-2024   
 
 
 Neil Tancock   
 
 
 0.0   
 
 
 First version 
 
 
 01-JAN-2025  
 
 
 Neil Tancock  
 
 
 1.0  
 
 
 Approved  
 
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 Summary 
 This how-to will help you use call recording on Wildix. Call recording can be used at any time during the call and the recording will be available in your call history in Collaboration once the call is complete. 
 Procedure - using a desk phone 
 To switch on call recording, dial *1 on your phone's keypad.  You will hear a beep and the call will start being recorded from that point.  The other party will not hear the beep. 
 When you wish to stop recording, you can dial *1 again or simply hang up if the call is complete. 
 The recording will be emailed to you as an attachment and also appear in your Call History in Collaboration. You will see a sound file icon next to the call. Click the icon to download the recording as an MP3 file: 
 
 
 Procedure - using Collaboration 
 To switch on call recording, click the record button on the current call tab: 
 You will hear a beep and the record button will light up. The call will start being recorded from that point.  The other party will not hear the beep. 
 When you wish to stop recording, you click the record button again or simply hang up if the call is complete. 
 The recording will be emailed to you as an attachment and also appear in your Call History in Collaboration. You will see a sound file icon next to the call. Click the icon to download the recording as an MP3 file: 
 
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 Need help?  G et in touch! 
 
 
 You can call us on  01752 373000 , option 2 or, if you are on Number Club, just call extension 3001 
 You can email us at  hub@safeharboursupport.com You can chat & Collaborate with us at  https://kite.wildix.com/nc-a12/3001 
 You can Whatsapp us right here: https://wa.me/441752373000