# 65.042 The Workforce handset

<table border="1" id="bkmrk-docs" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><tbody><tr><td>![](https://hub.safeharboursupport.com/media/KBImages/safeharbour-logo-colour-nobg-500x140.png)</td><td style="background-color: rgb(247, 91, 0);">### <span style="color: rgb(255, 255, 255);">**Docs**</span>

</td></tr></tbody></table>

**<span data-contrast="auto">Document Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="9" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-document-name%C2%A0-35.01" style="width: 100%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Document Name</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-ccp-props="{"201341983":0,"335559740":259}">65.042 The Workforce handset</span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">v1.0 Current</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">Neil Tancock, IT Services (Safeharbour Support Ltd), <neil@safeharboursupport.com>[<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>](mailto:neil@safeharboursupport.com)</span>

</td></tr><tr aria-rowindex="4"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Approval</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">Safeharbour Support</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="5"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Approval date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 27.1941%;"><span data-contrast="auto">01-JAN-2025</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 27.1941%;">**<span data-contrast="auto">Review date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 27.1941%;"><span data-contrast="auto">31-DEC-2027</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="6"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Absract</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;">None

</td></tr><tr aria-rowindex="7"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Scope</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">This document applies to all clients of Safeharbour Support Ltd</span>

</td></tr><tr aria-rowindex="8"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Inputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">None</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="9"><td data-celllook="0" style="width: 18.5414%;">**<span data-contrast="auto">Outputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.5822%;"><span data-contrast="auto">None</span>

</td></tr></tbody></table>

**<span data-contrast="auto">Change Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="3" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-date%C2%A0-author%C2%A0-versio" style="width: 98.5185%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 14.4291%;">**<span data-contrast="auto">Date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;">**<span data-contrast="auto">Change</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 14.4291%;"><span data-contrast="auto">02-DEC-2024</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-contrast="auto">Neil Tancock</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-contrast="auto">0.0</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-contrast="auto">First version</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 14.4291%;"><span data-ccp-props="{"201341983":0,"335559740":259}">01-JAN-2025 </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-ccp-props="{"201341983":0,"335559740":259}">Neil Tancock </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-ccp-props="{"201341983":0,"335559740":259}">1.0 </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}">Approved </span>

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#### **Workforce User Guide**

![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/5jUuZAImdqHEhdJ1-image.png)

### Call Management  


###### Placing a Call

Lift the handset, dial the number and press the **send** softkey, or press the speaker key

 [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/lEjKdfvmfOPjyQ9Z-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/lEjKdfvmfOPjyQ9Z-image.png)

without lifting the receiver.

If placing a call using a headset ensure the the speaker key has been pressed, then follow the steps above.

###### Call from Phonebook:

1. 1. 1. Press **Phoneb** Softkey or **Phonebook** key.
        2. Press **Filter** Softkey and select a phonebook.
        3. Press **Search** Softkey then type the name / number.
        4. Press **Enter** Softkey to confirm.
        5. Press **Dial** Softkey.

###### Call from History:

1. 1. 1. Press **History** Softkey.
        2. Select a colleague from the list.
        3. Press **Dial** Softkey
        4. Lift the handset.

###### Call via BLF Keys.

1. 1. 1. Lift the handset.
        2. Press a BLF key assigned to a colleague / group you would like to call.

###### Answering Incoming Calls  


To answer an incoming call lift the receiver, or press the **Answer** Softkey, or the speaker key

 [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/zqiYoREyHb4Y7AMu-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/zqiYoREyHb4Y7AMu-image.png).

###### Muting the Ring of an Incoming Call Without Answering.

Press **Silence** Softkey.

###### Decline a Call

Press **Reject** Softkey.

###### Holding Calls

To place a call on hold press the **Hold** softkey during an active call, to return to the call press the **Resume** softkey.

If you have several calls on hold: use **Navigation** keys to select the call, then press Resume

Make a second call: press **New** Softkey, dial a number or press **Select** Softkey to search for a contact in History or in Phonebook.

###### Call Transfer (Blind)

1. 1. 1. Whilst on an active call press the call transfer key [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/ByALCgaNHSV6OrR2-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/ByALCgaNHSV6OrR2-image.png)
            
            to place the call on hold.
        2. Dial the extension / external number required
        3. To transfer the call replace the receiver on hook, or press the speaker key.  
            [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/zqiYoREyHb4Y7AMu-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/zqiYoREyHb4Y7AMu-image.png)

###### Call transfer (Announced)

1. 1. 1. Whilst on an active call press the call transfer key   
            [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/ByALCgaNHSV6OrR2-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/ByALCgaNHSV6OrR2-image.png)to place the call on hold.
        2. Dial the extension / external number required.
        3. On answer announce the call and replace the receiver or press the speaker key  
            [![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/zqiYoREyHb4Y7AMu-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/zqiYoREyHb4Y7AMu-image.png) to complete the transfer.

###### Conference Call

1. 1. 1. Whilst on an active call press the **New** softkey to place the call on hold.
        2. Make a second call to the contact you wish to invite to the conference call.
        3. On answer press the **Conf** softkey to enter the party into the conference.

Press **Split** Softkey to split the two calls or hang up to end the conference.

###### Recording a call

Press \*1 during a call to start / stop call recording.

*Note: Only users with certain permissions can record* calls.

###### Pick up a ringing call / see who is calling

Press a BLF key "Colleague" / "Call group" assigned to a colleague or a call group who is receiving an incoming call.

*Note: Only users with certain permissions can see who is calling other users.*

#####   


You see who is calling and receive an audio notification when there is an incoming call:

*See who is calling: View calls (eye icon) option must be enabled in Collaboration for this function key.

*Get audio notification when there is an incoming call: Audio notification (speakerphone icon) option must be enabled in Collaboration for this function key.*

###### Ending Calls

To end an active call replace the receiver on the rest, if on speaker / headset press the speaker key[![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/zqiYoREyHb4Y7AMu-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/zqiYoREyHb4Y7AMu-image.png)

, or press the **Hangup** softkey.

###### Voicemail

To access your voicemail press the voicemail key

[![image.png](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/scaled-1680-/PF41PRvJYKZs2Rdz-image.png)](https://docs.safeharboursupport.com/uploads/images/gallery/2025-02/PF41PRvJYKZs2Rdz-image.png)

*You may be prompted to enter the first 5 characters of your password.*

Use the navigation keys to select a message and press the **Play** softkey to listen to the message. Press the **Info** softkey to see more information or to delete the message.

###### Presence status monitoring.

Presence statuses of colleagues can be monitored directly via BLF keys. *(Essential license or higher required)*

The following colleagues statuses can be monitored:

- - - "available" (green circle icon)
        - "away" (clock icon)
        - "dnd" (brick icon)

*Note: if a colleague does not have a registered device, no icon is displayed.*

You can also monitor full presence status of users in *Phonebook* (available only for users with *Essential license or higher):*

- - - Press **Phoneb** Softkey or **Phonebook** key.
        - Press **Filter** Softkey and select a phonebook.
        - Press **Search** Softkey then type the name / number.
        - Press **Enter** Softkey to confirm.

It is also possible to monitor the following colleague statuses via Phonebook:

- - - "available" (green circle icon)
        - "offline" (no icon)
        - "busy" (handset icon)
        - "incoming" (arrow icon)
        - "away" (clock icon)
        - "dnd" (brick icon)

###### BLF keys.

16 BLF keys (2 pages) for Workforce handsets (use **Navigation** keys to move between the pages)

###### Call features.

Press **Featur.** Softkey from the standby mode to access the menu. This menu allows you to change call features for each type of call (*Internal / External / Whitelist / Blacklist (available / DND / away):*

*Note: call features are synched between all devices of a user and can also be set from Collaboration / WMS / Vision / Supervision / iOS / Android app.*

- - - Status: Available / DND / Away

*Note: all features below are applied only for the selected user status.*

1. 1. 1. 1. Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
            2. Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away status's cannot be changed.

- - - Call type: Internal / External / Blacklist / Whitelist

*Note: all the features below are applied only for the selected call class.*

1. 1. 1. 1. Call reject: On / Off - if enabled, all calls are rejected.
            2. Call forwarding - call forwarding settings
            3. forced: On / Off - enable / disable forwarding of all calls

*Note: When Call forwarding is activated for all calls for internal or external call class, CFN label (Call Forwarding Numner) indicating the destination (extension number / Voicemail) and the arrow icon is displayed on the screen; in case call forwarding of both internal and external call class is activated, call forwarding number for internal calls is displated on the screen.*

You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL.

- - - Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time.
        - Mobile: On / Off - if enabled, after a timeout, incoming calls are routed also to your Mobile extension number: phone number and timeout can be specified in Collaboration Settings.
        - Ring Tone: select the ringtone.

######   


###### Phone Settings

To access Phone settings , press **Menu** softkey from idle:

- - - Status: view IP, Mac, Firmware of your phone.
        - Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or always On) after which the phone's screen should turn off.
    - - Audio settings: adjust Talk, Tone, Mic, Key, Ring volume. 
            - Headset Ring Mode: allows you to decide whether ringtone should be played via Headset or via Handsfree when a Headset is connected.
            - Handsfree: sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either the handset's mic or the phone's mic)
        - Network: access to this menu is recommended for the the PBX administrator.
        - Autoprovision: access to the menu is recommended only for the administrator.

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</td></tr><tr style="height: 131.172px;"><td style="width: 97.8756%; height: 131.172px;">You can call us on [01752 373000](tel:01752373000), option 2 or, if you are on Number Club, just call extension 3001

You can email us at <hub@safeharboursupport.com>  
  
You can chat &amp; Collaborate with us at [https://kite.wildix.com/nc-a12/3001](https://kite.wildix.com/nc-a12/3001)

You can Whatsapp us right here: [https://wa.me/441752373000](https://wa.me/441752373000)

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