65.042 The Workforce handset Docs Document Control   Document Name   65.042 The Workforce handset Version   v1.0 Current Author   Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com   Approval   Safeharbour Support   Approval date   01-JAN-2025   Review date   31-DEC-2027   Absract   None Scope   This document applies to all clients of Safeharbour Support Ltd Inputs   None   Outputs   None Change Control   Date   Author   Version   Change   02-DEC-2024   Neil Tancock   0.0   First version 01-JAN-2025  Neil Tancock  1.0  Approved  -------------------------------------------- --------------------------------------------   Workforce User Guide Call Management Placing a Call   Lift the handset, dial the number and press the  send  softkey, or press the speaker key   without lifting the receiver. If placing a call using a headset ensure the the speaker key has been pressed, then follow the steps above. Call from Phonebook: Press  Phoneb  Softkey or  Phonebook  key. Press  Filter  Softkey and select a phonebook. Press  Search  Softkey then type the name / number. Press  Enter  Softkey to confirm. Press  Dial  Softkey. Call from History: Press  History  Softkey. Select a colleague from the list. Press  Dial  Softkey Lift the handset. Call via BLF Keys. Lift the handset. Press a BLF key assigned to a colleague / group you would like to call. Answering Incoming Calls To answer an incoming call lift the receiver, or press the  Answer Softkey, or the speaker key   . Muting the Ring of an Incoming Call Without Answering. Press  Silence  Softkey. Decline a Call Press  Reject  Softkey. Holding Calls To place a call on hold press the  Hold  softkey during an active call, to return to the call press the  Resume  softkey. If you have several calls on hold: use  Navigation  keys to select the call, then press Resume Make a second call: press  New  Softkey, dial a number or press  Select  Softkey to search for a contact in History or in Phonebook. Call Transfer (Blind) Whilst on an active call press the call transfer key to place the call on hold. Dial the extension / external number required To transfer the call replace the receiver on hook, or press the speaker key. Call transfer (Announced) Whilst on an active call press the call transfer key to place the call on hold. Dial the extension / external number required. On answer announce the call and replace the receiver or press the speaker key to complete the transfer. Conference Call Whilst on an active call press the  New  softkey to place the call on hold. Make a second call to the contact you wish to invite to the conference call. On answer press the  Conf  softkey to enter the party into the conference. Press  Split  Softkey to split the two calls or hang up to end the conference. Recording a call Press *1 during a call to start / stop call recording. Note: Only users with certain permissions can record  calls. Pick up a ringing call / see who is calling Press a BLF key "Colleague" / "Call group" assigned to a colleague or a call group who is receiving an incoming call. Note: Only users with certain permissions can see who is calling other users. You see who is calling and receive an audio notification when there is an incoming call: See who is calling: View calls (eye icon) option must be enabled in Collaboration for this function key.   Get audio notification when there is an incoming call: Audio notification (speakerphone icon) option must be enabled in Collaboration for this function key. Ending Calls To end an active call replace the receiver on the rest, if on speaker / headset press the speaker key , or press the Hangup  softkey. Voicemail To access your voicemail press the voicemail key You may be prompted to enter the first 5 characters of your password. Use the navigation keys to select a message and press the  Play  softkey to listen to the message. Press the  Info  softkey to see more information or to delete the message. Presence status monitoring. Presence statuses of colleagues can be monitored directly via BLF keys.  (Essential license or higher required) The following colleagues statuses can be monitored: "available" (green circle icon) "away" (clock icon) "dnd" (brick icon) Note: if a colleague does not have a registered device, no icon is displayed. You can also monitor full presence status of users in  Phonebook  (available only for users with  Essential license or higher): Press  Phoneb  Softkey or  Phonebook  key. Press  Filter  Softkey and select a phonebook. Press  Search  Softkey then type the name / number. Press  Enter  Softkey to confirm. It is also possible to monitor the following colleague statuses via Phonebook: "available" (green circle icon) "offline" (no icon) "busy" (handset icon) "incoming" (arrow icon) "away" (clock icon) "dnd" (brick icon) BLF keys. 16 BLF keys (2 pages) for Workforce handsets (use  Navigation keys to move between the pages) Call features. Press  Featur.  Softkey from the standby mode to access the menu. This menu allows you to change call features  for each type of call ( Internal / External / Whitelist / Blacklist (available / DND / away): Note: call features are synched between all devices of a user and can also  be set from Collaboration / WMS / Vision / Supervision / iOS / Android app. Status: Available / DND / Away Note: all features below are applied only for the selected user status. Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away status's cannot be changed. Call type: Internal / External / Blacklist / Whitelist Note: all the features below are applied only for the selected call class. Call reject: On / Off - if enabled, all calls are rejected. Call forwarding - call forwarding settings forced: On / Off - enable / disable forwarding of all calls Note: When Call forwarding is activated for all calls  for internal or external call class, CFN label (Call Forwarding Numner) indicating the destination (extension number / Voicemail) and the arrow icon is displayed on the screen; in case call forwarding of both internal and external call class is activated, call forwarding number for internal calls is displated on the screen. You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL. Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time. Mobile: On / Off - if enabled, after a timeout, incoming calls are routed also to your Mobile extension number: phone number and timeout can be specified in Collaboration Settings. Ring Tone: select the ringtone. Phone Settings To access Phone settings , press  Menu  softkey from idle: Status: view IP, Mac, Firmware of your phone. Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or always On) after which the phone's screen should turn off. Audio settings: adjust Talk, Tone, Mic, Key, Ring volume. Headset Ring Mode: allows you to decide whether ringtone should be played via Headset or via Handsfree when a Headset is connected. Handsfree: sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either the handset's mic or the phone's mic) Network: access to this menu is recommended for the the PBX administrator. Autoprovision: access to the menu is recommended only for the administrator. -------------------------------------------- --------------------------------------------   Need help?  G et in touch! You can call us on  01752 373000 , option 2 or, if you are on Number Club, just call extension 3001 You can email us at  hub@safeharboursupport.com You can chat & Collaborate with us at  https://kite.wildix.com/nc-a12/3001 You can Whatsapp us right here: https://wa.me/441752373000