Wildix Android Collaboration Mobile App

Android Collaboration Mobile APP

Login

Launch the app:

Note: you can enter the PBX name, wildix.com is added automatically

Or

You can use Google / Office 365 credentials for single sign-on.

image

Two - factor authentication (2FA)

To use 2FA authentification for login, enable the option in Collaboration -> Settings ->Personal

Menu description

image

      1. - Contacts
      2. - Call history
      3. - Dialpad / Function Keys / Active call
      4. - Chat
      5. - Settings

User status

        • Tap Dialpad (3)
        • Tap status icon / user picture
        • Select user status: DND / Away / Offline / Online
        • Enter your status message and select until date and time (optional)
        • Tap the Tick icon to apply changes


image


Note: for DND / Away an expiry time may be set via Until option (optional) after which your status goes to online

Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; you will not receive push notification.

Call

you can use real time search in PBX phonebooks to place calls.

Note: You can also sync your enterprise phonebooks if you want them to appear in Contacts menu of the Wildix Mobile Collaboration App.

Place a call from Dialpad
        • Tap Dialpad
        • Select the mode to place a call

Note: It is possible to generate a call via another device registered to your account (WP phone, Vision / SuperVision, W-AIR handset / etc)

Or

        • Enter the number using Dialplan
        • Tap the green Handset button

image

From Function keys

Note: Before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. Max. 20 function keys.

        • Tap Dialpad and select Function keys to switch to Function keys menu
        • Tap on a function key you wish to call
        • Select Call from the drop-down list
From Enterprise contacts

Note: by default the local contacts from your device's phonebook appear in this menu

        • Tap the contact number you wish to call
        • Tap the number you wish to call

Note: a call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call)

From History / Voicemail
        • Go to History (All or Missed tab) / Voicemail
        • Tap on user / a voicemail message
        • Select Call from the drop-down list
From Voicemail
        • Go to Voicemail
        • Tap on a voicemail message from a user you want to call
        • Select Call from the drop-down list
From Chat
        • Open a chat session with a user
        • Tap the Handset button
        • The call is placed automatically

Note: Android Collaboration app supports receiving Call me back messages (it is not possible to send a Call me back) message currently) To place a call tap Call me back.

From your device's contacts
        • Tap a contact in your Android contacts
        • Tap a phone number that you wish to call
        • Select Wildix


From a Browser (supporting URI for call generation)

Due to URI support a call can be initiated from a browser by clicking on a link containing a phone number. It allows calls to be placed from web pages.

Answer a call

Pick up a call of another user / call group

Note: only users with certain permissions can pick up calls.

To pick up a call ringing another user / call group

Call management

During a call you can navigate your device, open the App and tap Active call to come back to the active call.

image

      1. - Mute
      2. - Video
      3. Hold
      4. - Transfer. Select the needed option from the list: Contact (choose a contact from Contacts / Number (dial a number you wish to call from Dialpad / Function key (select FK to transfer the call.
      5. - Record a call
      6.  - Speakerphone. 
      7. - Conference 
      8. - Hang up
      9.  - DTMF
      10. - Switch back to Dialpad / Function keys tabs to make a call



Transfer

Blind transfer

(transfer without notification)

      • Tap Transfer button during a call
      • Tap Contact to select a number from the phonebook or manually enter a number
      • Select a contact and tap the number /  enter the number and tap the green Handset button

Attended transfer

(transfer with notification)

      • Tap New call button during a call
      • Make a new call (select a contact from Contacts or dial the number manually)
      • Wait till the called party answers (the incoming call is placed on hold)
      • Tap Transfer button and select the call on hold to complete the transfer
Switch between 2 active calls

To switch between 2 active calls, swipe left / right

The second call is put on hold



Control of active calls on other devices and call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold / resume, record, hangup a call as well as send DTMF.

Call continuity

A call can be passed from other devices to iOS or other specific devices.

To pass an active call to iOS Collaboration app:

To pass an active call to a specific device:

image


Chat (4)

All the colleagues added to your roster appear in Chat menu.

      • Tap Chat
      • Use the search field to find a user
      • Tap a user and enter your message
      • Tap the Paper plane icon to send the message

Note: To delete a chat session with a user, swipe it left.

Start a chat session from live search results

      • Start entering user's name or number / extension in the search field to find a user
      • Tap on a user you wish to chat. Select Chat from the list

Start a chat session from History

You can also start a chat session with a user from the History tab.

      • Go to History (2)
      • Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
      • Tap Chat 

Note: If you delete a chat session with a user, you can restore it from History via Chat option.

Send a File / an Image / a Post-it /  Call me back

Send a file / image

      • Start a chat with a user
      • Tap +
      • Select the source : Camera / Photo & Video Library /  Downloads
      • Select files / images or take a photo using the camera to be sent (you can send up to 10 files / images)
      • Tap Send button
      • Confirm by tapping Send 

Note: The maximum file size to be sent is 100Mb.

image


Send a Post-it

      • Start a chat with a user
      • Write your message
      • Tap +
      • Select the option Send as Post-it

Send a voice recording

      • Start a chat with a user
      • Press and hold the Microphone icon to record a message
      • Release the button to send

Note: To cancel voice recording without sending, slide left.

Delete Chats

Participate in Wizyconf videoconference


Current limitations:

Multiuser group chat

Multiuser cloud-stored group chats enable up to 500 participants and send images / files

Limitations

Create a group chat

      • Tap +
      • Edit the group title (optional)
      • Add participants
      • Tap Done to finish

Leave the group chat:

Note: it is only possible to leave a group chat via the app. To close it completely a group chat manager needs to remove it in Collaboration.

All the participants including the owner can leave a group chat:


History (2)

Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except W-AIR handsets)

Tap History to access the log of calls and voicemails. Incoming, outgoing and missed calls (highlighted in red) are displayed in the All tab. To view only missed calls tap the Missed tap.

To view voicemail messages tap the Voicemail tab.

Tap the double Arrowhead icon to view user contact details and a call log

Voicemails

Multi-edit of Voicemails:

      • Select one or multiple Voicemails
      • Click Mark as read or Delete icon


Log Out

      • Tap Settings
      • Tap the Log out icon

image


Revision #3
Created 18 October 2022 11:37:13 by Neil Tancock
Updated 21 February 2025 08:15:26 by Neil Tancock