Wildix Getting Started

In this section, we show you how to get started with Wildix.  
Wildix is designed to be a flexible and powerful tool to connect you with your peers and customers in ways that work for you;

65.032 Logging in to Wildix

Docs

Document Control 

Document Name 

65.032 Logging in to Wildix

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

This short video outlines the written instructions below


Your Invitation

Once your account has been created, you will receive an email invitation from Wildix PBX, no-reply@wildix.com.  If you don’t see it in your inbox check your junk mail as it may have been mis-filed there.  If you still don’t see it, please contact us and we’ll be happy to re-send your login details; our contact details are at the bottom of this page.


This is an example of an invitation:


A Welcome to Wildix email

There is some key information in the email:


Logging in to Collaboration on your computer

Note: The Collaboration works best using Google Chrome or Microsoft Edge. 

Open Chrome, and enter your “Access to collaboration” as received in the invitation.  If the browser responds that you should use HTTPS, agree and change to HTTPS


Next, you will be greeted with the Wildix login screen:

wildix_login.PNG

There are three ways you can log in:

  1. You can enter the username and password provided in the invitation email
  2.  If your email is provided by Microsoft 365 (Formerly Office 365), you can click on the Login with Microsoft button and enter your Microsoft 365 usernane & password.  If you're already logged in to Microsoft, you'll only need to click [Continue]
  3. If your email is provided by Google Workplace, you can click on the Login with Google button and enter your Google Workspace username & password. If you're already logged in to Google Workspace, you'll only need to click [Continue]

Once you have logged in, you will be in Collaboration:

Collaboration.PNG



Logging in using the App

The App can be used to continue your business communication and collaboration while out of the office.  The first step is to follow the link in the invitation to the App Store (Apple) or Google Play (Android) and install the app:


app-logon-page.jpg

Once the app is installed, open it and it will ask you for your login information.  The Domain is the hostname mentioned under “Access to Collaboration” in your invite. It will end in “.wildixin.com”

As with the web-based Collaboration, there are three ways you can log in:

  1. You can enter the username and password provided in the invitation email
  2. If your email is provided by Microsoft 365 (Formerly Office 365), you can click on the Login with Microsoft button
  3. If your email is provided by Google Workplace, you can click on the Login with the Google button

Once you have logged in, the App will be connected to your account:

IMG_5587.jpg

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Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 



65.033 Making calls, answering calls, call hold and call transfer

Docs

Document Control 

Document Name 

65.033 Making calls, answering calls, call hold and call transfer

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

This is a short video summarising the different call options listed below

Answering calls

Once you are logged in to Collaboration you are ready to begin receiving calls.  When a call comes in, a Call Tab appears on the right side of the Collaboration screen like this:


image-1643976240754.png

Figure 1, a Call tab with an incoming call

Transferring calls

Making Calls

Wildix is designed to be flexible and offer powerful options for making calls.   From right-clicking a colleague and clicking call, doing the same with people in your phone book or clicking numbers on a web page and hitting Call, Wildix enables you to get more done in less time with more accuracy.

The following methods can all be used to initiate a call:

Call Hold

To put a call on hold, click the Call Hold button on the call tab:

image.pngThe caller will hear call hold music and the Call Hold button will flash to indicate there is a call on hold.

To retrieve the call from hold, press the Call Hold button again.

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

65.034 Conferencing calls together

Docs

Document Control 

Document Name 

65.034 Conferencing calls together

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

Call conferencing is a powerful tool that can save a lot of time and effort and can shorten the time it takes to resolve an issue or close a sale, for example.

We're all familiar with Call Transfer - the ability to put a caller on hold and then transfer them to a third party.  When the third party accepts the call, you drop out and the other two remain connected.

With Call Conferencing, you don't drop out of the call.  All three people are connected together in one call.

A short video on Call Conferencing


The third party can be another extension on the phone system or an external number.

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

65.035 Wildix Chat

Docs

Document Control 

Document Name 

65.035 Wildix Chat

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

Using Chat you can send and receive messages, files and post-its to other users.  This works on Collaboration and the mobile app so you are never out of touch.

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

Using Chat you can send and receive messages, files and post-its to other users.  This works on Collaboration and the mobile app so you are never out of touch.  You can initiate an instant message session from many parts of Collaboration:

c14.png

Once you have started an instant message session, the messaging tab opens and you can start typing your message and use chat input options:

c15.png

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000