65.033 Making calls, answering calls, call hold and call transfer

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Document Control 

Document Name 

65.033 Making calls, answering calls, call hold and call transfer

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


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This is a short video summarising the different call options listed below

Answering calls

Once you are logged in to Collaboration you are ready to begin receiving calls.  When a call comes in, a Call Tab appears on the right side of the Collaboration screen like this:


image-1643976240754.png

Figure 1, a Call tab with an incoming call

Transferring calls

Making Calls

Wildix is designed to be flexible and offer powerful options for making calls.   From right-clicking a colleague and clicking call, doing the same with people in your phone book or clicking numbers on a web page and hitting Call, Wildix enables you to get more done in less time with more accuracy.

The following methods can all be used to initiate a call:

Call Hold

To put a call on hold, click the Call Hold button on the call tab:

image.pngThe caller will hear call hold music and the Call Hold button will flash to indicate there is a call on hold.

To retrieve the call from hold, press the Call Hold button again.

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Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 


Revision #20
Created 4 February 2022 10:46:36 by Neil Tancock
Updated 21 February 2025 10:09:43 by Neil Tancock