# 65.040 Voicemail
|  | ### **Docs**
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**Document Control**
| **Document Name**
| 65.040 Voicemail
|
| **Version**
| v1.0 Current
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| **Author**
| Neil Tancock, IT Services (Safeharbour Support Ltd), [ ](mailto:neil@safeharboursupport.com)
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| **Approval**
| Safeharbour Support
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| **Approval date**
| 01-JAN-2025
| **Review date**
| 31-DEC-2027
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| **Absract**
| None
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| **Scope**
| This document applies to all clients of Safeharbour Support Ltd
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| **Inputs**
| None
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| **Outputs**
| None
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**Change Control**
| **Date**
| **Author**
| **Version**
| **Change**
|
| 02-DEC-2024
| Neil Tancock
| 0.0
| First version
|
| 01-JAN-2025
| Neil Tancock
| 1.0
| Approved
|
\--------------------------------------------<START OF DOCUMENT> --------------------------------------------
##### **Accessing your Voicemail**
To access your voicemail. dial \*81
| Additionally, it is possible to access a graphical Voicemail menu from
\- Collaboration - *Voicemail menu* - Start, Workforce, Welcome Consoles phones - press Voicemail key (see [Wildix Start User guide](https://easternvoicedata.co.uk/news/wildix-start-handset-user-guide "wildix start user guide"))
\- Vision handsets - *Voicemail menu* (see [Vision User Guide](https://easternvoicedata.co.uk/news/wildix-vision-user-guide "wildix Vision user guide"))
\- iOS / Android - *History menu - Voicemail tab*
\- W-Air handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1") then follow the audio instructions
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You'll then be given a count of the number of messages you have waiting. Press 1 to begin listening to them.
Once you have listened to a message, you can press:
- 2 to hear the details of the message
- 3 to listen to Advanced options for the message (Not often used)
- 5 to repeat the message
- 6 to listen to the next message
- 7 to delete the message
- 8 to forward the message to another user/extension
- 9 to save the message
##### **Recording your personal Greetings**
You can record a small number of greetings that callers will hear before recording a message for you;
- Your Unavailable Message, which is played when someone calls and you are not at your phone
- Your Busy Message, which is played when someone calls and you are already on a call
- Your Name, which is played to the caller instead of saying "The user"
To record your Personal Greetings, dial \*81 and then take option 0 "Mailbox Options"
- Press 1 to record your Unavailable Message. Once pressed, the phone system will begin recording after the beep and say to press # when you have finished recording
- Press 2 to record your Busy Message. Once pressed, the phone system will begin recording after the beep and say to press # when you have finished recording
- Press 2 to record your Name. Once pressed, the phone system will begin recording after the beep and say to press # when you have finished recording
After recording any of these greetings, you will have the option to;
- 1 Accept the new recording and make it live
- 2 Listen back to the recording
- 3 Re-record the recording
When you are finished, simply hang up
--------------------------------------------<END OF DOCUMENT> --------------------------------------------
| **Need help? G****et in touch!**
|
| You can call us on [01752 373000](tel:01752373000), option 2 or, if you are on Number Club, just call extension 3001
You can email us at
You can chat & Collaborate with us at [https://kite.wildix.com/nc-a12/3001](https://kite.wildix.com/nc-a12/3001)
You can Whatsapp us right here: [https://wa.me/441752373000](https://wa.me/441752373000)
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