Windows


65.001 How to stop Acrobat opening PDF files and choose another app to open them

Docs

Document Control 

Document Name 

65.001 How to stop Acrobat opening PDF files and choose another app to open them 

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

Sometimes having your PDF documents open in Adobe Acrobat is not ideal and you may want to change that to another program like Google Chrome or Microsoft Edge.  Choosing another program to open PDF documents is straightforward

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

Choosing another program to open PDF documents is straightforward

  1. Open File Explorer in Windows and find a .PDF document.  Any PDF will do
  2. Right-click on the PDF document, click on Open with > and then choose a new program to open the PDF with.  It'll then test it by opening the PDF document in the program you chose.  

If you can't find the program in the list offered, click on "Choose another app" and you will be offered a more extensive list of programs that can open PDF documents.  If you still can't find the app you want you can extend the list further or even browse your computer for the app you want.

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.003 Windows 11 Start Button and Search box unresponsive

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Document Control 

Document Name 

65.003 Windows 11 Start Button and Search box unresponsive

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

process StartMenuExperienceHost.exe crashes Acronis Device Control

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

If you're running Windows 11 and the Start Button & Search Box are unresponsive, it's likely that the Start Menu Experience process is crashing.



This was, in this case, caused by a bug in Acronis backup tool, specifically the Device Control feature.  Acronis are working on a fix but it's advisable to disable Device Control in the Acronis portal.  The Start Menu and Search Box will work normally after.

https://kb.acronis.com/content/72828

72828: Acronis Cyber Protect Cloud: Windows Start button and Find not working after Windows update KB5030219 if Advanced DLP or Device Control service is enabl



Symptoms

  • Cyber Protect Cloud Agent is installed on physical Windows 11 machines
  • Advanced DLP or Device Control feature is enabled in the protection plan
  • After updating Windows to KB5030219, the Start button and Find are no longer working.

Cause

Issue in the product.

Acronis Development team is working on a fix.

This issue will be resolved in one of the upcoming releases.

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.004 Uninstall Atera from a Windows PC

Docs

Document Control 

Document Name 

65.004 Uninstall Atera from a Windows PC

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

If you don't have access to the Atera management portal you can uninstall Atera manually.  This is also useful if you have reinstalled Atera and it will not connect.

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

Either use these commands (The registry ones are the important ones if you have uninstalled Atera and Splashtop):

 

msiexec /x {EFB51F01-9805-4293-BB16-6F17EF4CEDF2} /qn

timeout /t 5 /nobreak >nul

sc stop AteraAgent > nul 2> nul
sc delete AteraAgent > nul 2> nul

taskkill /f /im TicketingTray.exe > nul 2> nul
REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks" /f > nul 2> nul
RMDIR /S /Q "%userprofile%\appdata\local\temp\TrayIconCaching" > nul 2> nul

taskkill /f /im AteraAgent.exe > nul 2> nul
taskkill /f /im TicketingTray.exe > nul 2> nul
taskkill /f /im AgentPackageMonitoring > nul 2> nul
taskkill /f /im AgentPackageInformation > nul 2> nul
taskkill /f /im AgentPackageRunCommandInteractive > nul 2> nul
taskkill /f /im AgentPackageEventViewer.exe > nul 2> nul
taskkill /f /im AgentPackageSTRemote.exe > nul 2> nul
taskkill /f /im AgentPackageInternalPoller.exe > nul 2> nul
taskkill /f /im AgentPackageWindowsUpdate.exe > nul 2> nul
taskkill /f /im AgentPackageSystemTools.exe > nul 2> nul
taskkill /f /im AgentPackageHeartbeat.exe > nul 2> nul
taskkill /f /im AgentPackageUpgradeAgent > nul 2> nul
taskkill /f /im AgentPackageProgramManagement > nul 2> nul
taskkill /f /im AgentPackageRegistryExplorer.exe > nul 2> nul

timeout /t 4 /nobreak >nul

REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks" /f > nul 2> nul
REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks" /f > nul 2> nul
REG DELETE "HKEY_CLASSES_ROOT\Installer\Products\4758948C95C1B194AB15204D95B42292" /f > nul 2> nul
REG DELETE "HKEY_CLASSES_ROOT\Installer\Products\10F15BFE50893924BB61F671FEC4DE2F" /f > nul 2> nul

RMDIR /S /Q "C:\Program Files\ATERA Networks\AteraAgent" > nul 2> nul
RMDIR /S /Q "C:\Program Files (x86)\ATERA Networks" > nul 2> nul

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.007 Add Microsoft 365 MS365 Azure account to administrators group on Windows PC

Docs

Document Control 

Document Name 

65.007 Add Microsoft 365 MS365 Azure account to administrators group on Windows PC

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

Net localgroup Administrators /add "AzureAD\name@domain.com"

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.009 Splashtop disable audio over remote connection

Docs

Document Control 

Document Name 

65.009 Splashtop disable audio over remote connection

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

When accessing a device via Splashtop, the user's audio will come through the link.  While not really an issue - you may like thrash metal - it can be problematic if you are using VoIP to call them; the audio will cut off.

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 


When accessing a device via Splashtop, the user's audio will come through the link.  While not really an issue - you may like thrash metal - it can be problematic if you are using VoIP to call them; the audio will cut off.

Here's what to do:

There is indeed an option you can enable in order to disable the sound from the Splashtop sessions.
You just need to open the Splashtop Streamer on the customer's computer->Settings->Sound->Tick 'Output sound on this computer only'


We could probably put that in a script and deploy to all clients.
"HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server\AutoMute" is changed from value 1 to 2.

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.010 Windows 10 / Windows 11 Azure Domain Joined remove Microsoft 365 profile

Docs

Document Control 

Document Name 

65.010 Windows 10 / Windows 11 Azure Domain Joined remove Microsoft 365 profile

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 


On an Azure domain-joined computer, the profile is created from their account and no local account is created.  To remove the profile, go to System Properties (Like you are going to AD join the computer) and click on Profiles.  You can delete the profile from there.

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.012 Can't unpin Quick Start links in Windows Explorer

Docs

Document Control 

Document Name 

65.012 Can't unpin Quick Start links in Windows Explorer

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

If you're unpinning a Quick Start entry they will normally go away as soon as you unpin them.

If they don't this procedure is for you.

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 


If you're unpinning a Quick Start entry they will normally go away as soon as you unpin them.

If they don't this procedure is for you.

The pins are referred to as Automatic Destinations and Windows keeps a little list of all the pins it needs to show you.  Sometimes that list can get a little messed up, Windows gets confused and you have persistent Pins.

If you know your folder name:

If you know your own folder name on your computer, press the Windows key and then R and then paste this in, replacing [your username] with your own folder name:

 C:\Users\[your_username]\AppData\Roaming\Microsoft\windows\recent\automaticdestinations

Then click Ok

If you don't know your folder name:

If you don't know your own folder name on your computer:

- Open File Explorer and navigate to the C: drive
- Then open the Users folder.  You should see your folder in there, it will likely be your username that you use when you log in; make a note of the name.
- Press the Windows key and then R and then paste this in, replacing [your username] with your own folder name

     C:\Users\[your_username]\AppData\Roaming\Microsoft\windows\recent\automaticdestinations

- Then click Ok

As an example, if your login was neil you would enter this:

C:\Users\neil\AppData\Roaming\Microsoft\windows\recent\automaticdestinations

Clearing out the Pins
Once you've navigated to the right folder, you will see lots of files that look like this:



- Click on the first file in the list to highlight it - in this case the file begins with 1bc392 - then press the control key and then A key together to they look like this:



- Now press the keypad key marked "Delete" (Not the Backspace key above the Enter key) and all the files will disappear.  A couple may come back as they are regenerated automatically by Windows.
- All the errant Quick Start entries should now have disappeared, barring the Desktop, Downloads and Pictures ones as they are automatically maintained by Windows.
- The procedure is complete - close down the File Explorer window

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.013 Set up Windows 11 without internet connection

Docs

Document Control 

Document Name 

65.013 Set up Windows 11 without internet connection

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd),neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 


For those that need to setup Win 11 without an internet connection, here is how to do it:

The system will restart and you will see an option to continue without internet connection

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.014 Windows Server: Get a list of Active Directory users using PowerShell

Browse to OU in Users & Computers

Right-click OU folder and choose properties
Click on Attribute editor tab and find distinguishedName record
Double click the record to open it and then copy the contents of the record

Start - PowerShell

Right-click PowerShell and choose run as administrator

Get-ADUser -Filter * -SearchBase "<REPLACE THIS WITH THE TEXT YOU COPIED>" -Properties * | Export-Csv "c:\ADUsers.csv"

The list will be in c:\ADUsers.csv

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

Document Control 

Document Name 

65.014 Windows Server: Get a list of Active Directory users using PowerShell

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 

This is an uncontrolled copy when printed - please refer to the electronic version for the latest version

65.016 Change or reset your Windows Hello PIN

A PIN is a user-defined set of numbers, or a combination of numbers and letters, that allows you to sign in to your Windows device instead of a password.

Your PIN is securely stored on your device, it isn’t transmitted anywhere, and it isn’t stored on a server. This makes it more secure than a traditional password.

If you want to change your PIN, or need to reset it, you have different options.


Reset your PIN when you aren't signed in
Change or reset your PIN when you're already signed in

You can use the Settings app to change your PIN.

  1. In the Settings app  on your Windows device, select Accounts Sign-in options or use the following shortcut:

    Sign-in options

  1. Select PIN (Windows Hello) Change PIN , and then follow the instructions. You must enter your old PIN in order to change to a new one

  • If you forgot your PIN, select I forgot my PIN and follow the directions to verify your account and create a new one

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

Document Control 

Document Name 

65.016 Change or reset your Windows Hello PIN

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 

 This is an uncontrolled copy when printed - please refer to the electronic version for the latest version

65.044 Canon Printer update failed in Windows Update. Don't have a Canon printer

If Windows update is stuck in a loop of installing / failing to install updates for a Canon printer, remove the printer from the printer list:

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

Document Control 

Document Name 

65.044 Canon Printer update failed in Windows Update.  Don't have a Canon printer. 

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

03-MAR-2025 

Review date 

31-DEC-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 This is an uncontrolled copy when printed - please refer to the electronic version for the latest version

Change Control 

Date 

Author 

Version 

Change 

03-MAR-2025 

Neil Tancock 

0.0 

First version

03-MAR-2025 

Neil Tancock 

1.0 

Approved 

This is an uncontrolled copy when printed - please refer to the electronic version for the latest version

65.048 Add Google GCPW account to administrators group on Windows PC

Docs

Document Control 

Document Name 

65.048 Add Google GCPW account to administrators group on Windows PC

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

22-MAY-2025 

Review date 

21-MAY-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

22-MAY-2024 

Neil Tancock 

0.0 

First version

22-MAY-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

  • net user  (To show list of usernames)
  • net localgroup Administrators /add "username"

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000

 

 

 

65.049 Change a computer name via command line

Docs

Document Control 

Document Name 

65.049 Change a computer name via command line

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com

Approval 

Safeharbour Support 

Approval date 

22-MAY-2025 

Review date 

21-MAY-2027 

Absract 

None

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

22-MAY-2024 

Neil Tancock 

0.0 

First version

22-MAY-2025 

Neil Tancock 

1.0 

Approved 


--------------------------------------------<START OF DOCUMENT> -------------------------------------------- 

  • wmic computersystem where name=”%computername%” call rename name=”SHB-PC001”

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001

You can Whatsapp us right here: https://wa.me/441752373000