# 65.004 Uninstall Atera from a Windows PC
![](https://hub.safeharboursupport.com/media/KBImages/safeharbour-logo-colour-nobg-500x140.png)### **Docs**
**Document Control**
**Document Name** 65.004 Uninstall Atera from a Windows PC
**Version** v1.0 Current
**Author** Neil Tancock, IT Services (Safeharbour Support Ltd),
**Approval** Safeharbour Support
**Approval date** 01-JAN-2025 **Review date** 31-DEC-2027
**Absract** If you don't have access to the Atera management portal you can uninstall Atera manually. This is also useful if you have reinstalled Atera and it will not connect.
**Scope** This document applies to all clients of Safeharbour Support Ltd
**Inputs** None
**Outputs** None
**Change Control**
**Date** **Author** **Version** **Change**
02-DEC-2024 Neil Tancock 0.0 First version
01-JAN-2025 Neil Tancock 1.0 Approved
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Either use these commands (The registry ones are the important ones if you have uninstalled Atera and Splashtop): msiexec /x {EFB51F01-9805-4293-BB16-6F17EF4CEDF2} /qn timeout /t 5 /nobreak >nul sc stop AteraAgent > nul 2> nul sc delete AteraAgent > nul 2> nul taskkill /f /im TicketingTray.exe > nul 2> nul REG DELETE "HKEY\_CURRENT\_USER\\Software\\ATERA Networks" /f > nul 2> nul RMDIR /S /Q "%userprofile%\\appdata\\local\\temp\\TrayIconCaching" > nul 2> nul taskkill /f /im AteraAgent.exe > nul 2> nul taskkill /f /im TicketingTray.exe > nul 2> nul taskkill /f /im AgentPackageMonitoring > nul 2> nul taskkill /f /im AgentPackageInformation > nul 2> nul taskkill /f /im AgentPackageRunCommandInteractive > nul 2> nul taskkill /f /im AgentPackageEventViewer.exe > nul 2> nul taskkill /f /im AgentPackageSTRemote.exe > nul 2> nul taskkill /f /im AgentPackageInternalPoller.exe > nul 2> nul taskkill /f /im AgentPackageWindowsUpdate.exe > nul 2> nul taskkill /f /im AgentPackageSystemTools.exe > nul 2> nul taskkill /f /im AgentPackageHeartbeat.exe > nul 2> nul taskkill /f /im AgentPackageUpgradeAgent > nul 2> nul taskkill /f /im AgentPackageProgramManagement > nul 2> nul taskkill /f /im AgentPackageRegistryExplorer.exe > nul 2> nul timeout /t 4 /nobreak >nul **REG DELETE "HKEY\_CURRENT\_USER\\Software\\ATERA Networks" /f > nul 2> nul** **REG DELETE "HKEY\_LOCAL\_MACHINE\\SOFTWARE\\ATERA Networks" /f > nul 2> nul** **REG DELETE "HKEY\_CLASSES\_ROOT\\Installer\\Products\\4758948C95C1B194AB15204D95B42292" /f > nul 2> nul** **REG DELETE "HKEY\_CLASSES\_ROOT\\Installer\\Products\\10F15BFE50893924BB61F671FEC4DE2F" /f > nul 2> nul** RMDIR /S /Q "C:\\Program Files\\ATERA Networks\\AteraAgent" > nul 2> nul RMDIR /S /Q "C:\\Program Files (x86)\\ATERA Networks" > nul 2> nul
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