# 65.009 Splashtop disable audio over remote connection

<table border="1" id="bkmrk-docs" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><tbody><tr><td>![](https://hub.safeharboursupport.com/media/KBImages/safeharbour-logo-colour-nobg-500x140.png)</td><td style="background-color: rgb(247, 91, 0);">### <span style="color: rgb(255, 255, 255);">**Docs**</span>

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**<span data-contrast="auto">Document Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="9" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-document-name%C2%A0-35.01" style="width: 100%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Document Name</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-ccp-props="{"201341983":0,"335559740":259}">65.009 Splashtop disable audio over remote connection</span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">v1.0 Current</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">Neil Tancock, IT Services (Safeharbour Support Ltd), <neil@safeharboursupport.com></span>

</td></tr><tr aria-rowindex="4"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Approval</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">Safeharbour Support</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="5"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Approval date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 22.3819%;"><span data-contrast="auto">01-JAN-2025</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 29.5424%;">**<span data-contrast="auto">Review date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 29.5424%;"><span data-contrast="auto">31-DEC-2027</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="6"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Absract</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;">When accessing a device via Splashtop, the user's audio will come through the link. While not really an issue - you may like thrash metal - it can be problematic if you are using VoIP to call them; the audio will cut off.

</td></tr><tr aria-rowindex="7"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Scope</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">This document applies to all clients of Safeharbour Support Ltd</span>

</td></tr><tr aria-rowindex="8"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Inputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">None</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="9"><td data-celllook="0" style="width: 18.5325%;">**<span data-contrast="auto">Outputs</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td colspan="3" data-celllook="0" style="width: 81.4668%;"><span data-contrast="auto">None</span>

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<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

**<span data-contrast="auto">Change Control</span>**<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>

<table aria-rowcount="3" data-tablelook="1696" data-tablestyle="MsoTableGrid" id="bkmrk-date%C2%A0-author%C2%A0-versio" style="width: 98.5185%;"><tbody><tr aria-rowindex="1"><td data-celllook="0" style="width: 14.4291%;">**<span data-contrast="auto">Date</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;">**<span data-contrast="auto">Author</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;">**<span data-contrast="auto">Version</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;">**<span data-contrast="auto">Change</span>**<span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td></tr><tr aria-rowindex="2"><td data-celllook="0" style="width: 14.4291%;"><span data-contrast="auto">02-DEC-2024</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-contrast="auto">Neil Tancock</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-contrast="auto">0.0</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-contrast="auto">First version</span>

</td></tr><tr aria-rowindex="3"><td data-celllook="0" style="width: 14.4291%;"><span data-ccp-props="{"201341983":0,"335559740":259}">01-JAN-2025 </span>

</td><td data-celllook="0" style="width: 17.8168%;"><span data-ccp-props="{"201341983":0,"335559740":259}">Neil Tancock </span>

</td><td data-celllook="0" style="width: 12.2079%;"><span data-ccp-props="{"201341983":0,"335559740":259}">1.0 </span>

</td><td data-celllook="0" style="width: 55.5459%;"><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}">Approved </span>

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<div id="bkmrk-symptoms-cyber-prote"><div class="block block-system no-title odd first last block-count-6 block-region-content block-main"><div class="one-column at-panel panel-display clearfix"><div class="centered-section"><div class="region region-one-main"><div class="region-inner clearfix"><div class="panel-pane pane-node-content no-title block"><div class="block-inner clearfix"><div class="block-content"><article class="node node-article en article odd node-lang-en node-full clearfix"></article>  
</div></div></div></div></div></div></div></div></div>When accessing a device via Splashtop, the user's audio will come through the link. While not really an issue - you may like thrash metal - it can be problematic if you are using VoIP to call them; the audio will cut off.

Here's what to do:

<div class="cxmmr5t8 oygrvhab hcukyx3x c1et5uql o9v6fnle" id="bkmrk-there-is-indeed-an-o"><div dir="auto">There is indeed an option you can enable in order to disable the sound from the Splashtop sessions.</div></div><div class="cxmmr5t8 oygrvhab hcukyx3x c1et5uql o9v6fnle" id="bkmrk-you-just-need-to-ope"><div dir="auto">You just need to open the Splashtop Streamer on the customer's computer-&gt;Settings-&gt;Sound-&gt;Tick 'Output sound on this computer only'  
  
  
</div></div><div class="kvgmc6g5 cxmmr5t8 oygrvhab hcukyx3x c1et5uql" id="bkmrk-we-could-probably-pu"><div dir="auto">We could probably put that in a script and deploy to all clients.</div></div><div class="cxmmr5t8 oygrvhab hcukyx3x c1et5uql o9v6fnle" id="bkmrk-%22hkey_local_machine%5C"><div dir="auto">"HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server\AutoMute" is changed from value 1 to 2.</div></div><span data-contrast="auto">--------------------------------------------&lt;END OF DOCUMENT&gt; --------------------------------------------</span><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> </span>

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</td></tr><tr style="height: 131.172px;"><td style="width: 97.8756%; height: 131.172px;">You can call us on [01752 373000](tel:01752373000), option 2 or, if you are on Number Club, just call extension 3001

You can email us at <hub@safeharboursupport.com>  
  
You can chat &amp; Collaborate with us at [https://kite.wildix.com/nc-a12/3001](https://kite.wildix.com/nc-a12/3001)

You can Whatsapp us right here: [https://wa.me/441752373000](https://wa.me/441752373000)

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