65.005 Teams Calling: DTMF tones are accepted by the keypad but not sent

Document Control 

Document Name	65.002005 Outlook:Teams ChangeCalling: pathDTMF oftones Outlookare OSTaccepted file inby the registrykeypad but not sent
Version	v1.0 Current
Author	Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com
Approval	Safeharbour Support
Approval date	01-JAN-2025	Review date	31-DEC-2027
Absract	ChangeWhen patha ofcall Outlookis OSTmade fileor received in Microsoft Teams and user reaches a voice menu (IVR) they are unable to enter the registrykey tones (DTMF tones) to choose an option.
Scope	This document applies to all clients of Safeharbour Support Ltd
Inputs	None
Outputs	None

 

Change Control 

Date	Author	Version	Change
02-DEC-2024	Neil Tancock	0.0	First version
01-JAN-2025	Neil Tancock	1.0	Approved

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1. Close

   When a call is made or received in Microsoft Teams and user reaches a voice menu (IVR) they are unable to enter the MSkey Outlooktones email(DTMF client.

2. Press the Windows + R button, type regedit, and then press Enter.
3. Navigate through the following registry path: HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Outlook.
4. Right-click the Outlook sub key, pointtones) to New,choose and then click the Expandable String Valuean option.
5. Specify

   The ForceOSTPath.dialled Pressnumbers the Enter key.

6. Right-click the newly-created ForceOSTPath. Click the Modify option.
7. Specify OST file path for savingappear in the Valuedialpad, box.but Clickno sound is heard and no digits are sent.
   
   
   
   This is a known issue with the OKTeams button.
Calling
8. Exitclient. To resolve it, please open the registryembedded editor.
dialpad

when you are on the call:

and use that to navigate the voice menu:

https://www.nucleustechnologies.com/how-to/change-ost-location.html#:~:text=Navigate%20through%20the%20following%20registry,Press%20the%20Enter%20key.

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

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