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65.028 How to configure SmarterMail on your Android device using Exchange

Docs

Document Control 

Document Name 

65.027028 How to configure SmarterMail on your Android device using IMAPExchange

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

SmarterMail users can syncsyncronise their emailemail, tocalendar theand iPhonecontacts orbetween iPad'stheir MailSmarterMail appaccount and their Android device(s) by configuring an IMAPExchange ActiveSync account. WithUnlike another IMAPsynchronisation account,methods, youExchange willActiveSync createuses adirect two-waypush technology to sync betweenemail, SmarterMailcalendars, and thecontacts device, where all emails folders are synced. This means that when you log into the SmarterMail Web interface, actions you performed within the Mail app onto your iPhone or iPad will automatically appear in thereal Web interface, and vice versa.time.

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


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FollowSmarterMail theseusers stepscan syncronise their email, calendar and contacts between their SmarterMail account and their Android device(s) by configuring an Exchange ActiveSync account. Unlike other synchronisation methods, Exchange ActiveSync uses direct push technology to configuresync email, calendars, and contacts to your iPhone or iPad in real time.

With an Exchange ActiveSync connection, you will create a two-way sync between SmarterMail IMAPand connectionyour device, where all emails, calendar entries and contacts are synced. This means that when you log into the SmarterMail Web interface, actions you performed on anyour AndriodAndroid devicedevice(s) will automatically appear in the Web interface, and vice versa. Exchange ActiveSync is also know by the abbreviation EAS.

Note:  You must be set up as and Exchange ActiveSync user to connect using this method. If you are not set up as an Exchage ActiveSync user please contact us to request it.

We will have sent you your email hostname, username and password in a welcome email.  Please have that to hand before starting this procedure.  If you don't have it please contact Hello Comtec and we will re-send it to you.



Follow these steps to configure your iPhone or iPad to connect to SMarterMail using EAS

  1. OpenOn your Android E-Maildevice, applicationsopen the Settings.
  2. SelectTap MyCloud and Accounts. Then tap on Accounts.
  3. SelectTap Add accountAccount. A list of applications will load. 
  4. SelectTap Emailon Microsoft Exchange ActiveSync.
  5. SelectComplete OKthe following required fields:
    • Email address (your full email address)
    • EnterPassword
      • an account name (can be anything)
  6. EnterTap Sign In.
  7. On the next screen, verify the Exchange Server Settings. Complete the following fields:
    • Email address
    • Domain\username (enter your namefull and e-mailemail address. ex: username@domain.com)
    • ClickPassword
      • OK
    • Exchange Server (the URL to your webmail. For example, mail.example.com. NOTE: Do not include http:// when entering the server information.
    • If youyour seewebmail andoes optionnot atsupport SSL, disable Use secure connection (SSL).
  8. Tap Sign In. The phone will attempt to verify the bottomconnection. for
  9. Tap OK to allow remote control of security features on the device.
  10. On the Manual Setup thenscreen, clickadjust onsome it.common settings for the period to sync email, sync schedule, email retrieval size, etc. and choose whether to sync Contacts, Calendar, and Tasks.
  11. For incoming Mail Server SelectTap IMAP mail server.
  12. Server: Your mail server hostname
  13. Port: 993
  14. Username: Enter your FULL email address (i.e. myname@mydomain.com)
  15. Password: Enter your e-mail account password
  16. Make certain you leave SSL checked
  17. Click OKNext.
  18. Tap For outgoing Mail ServerActivate SMTPon serverthe setDevice YourAdministrator mailscreen serverto hostnameagree to the remote security control. 
  19. Port:On the last screen, add in the 465Account name that will be displayed in your Email, Contacts and Calendar apps.
  20. Username: Enter yourTap FULL email addressDone (IE::to myname@mydomain.com)
    21. initiate
  21. Password:the Enterfirst your e-mail account password
  22. Make certain you leave SSL checked
  23. Make certain LOGIN REQUIRED is selected
  24. Click OK
  25. Your IMAP Android e-mail account is now completesync

 

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