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65.004 Uninstall Atera from a Windows PC

Docs

Document Control 

Document Name 

65.004 Uninstall Atera from a Windows PC

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.comcom 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

If you don't have access to the Atera management portal you can uninstall Atera manually.  This is also useful if you have reinstalled Atera and it will not connect.

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


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Either use these commands (The registry ones are the important ones if you have uninstalled Atera and Splashtop):

 

msiexec /x {EFB51F01-9805-4293-BB16-6F17EF4CEDF2} /qn

timeout /t 5 /nobreak >nul

sc stop AteraAgent > nul 2> nul
sc delete AteraAgent > nul 2> nul

taskkill /f /im TicketingTray.exe > nul 2> nul
REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks" /f > nul 2> nul
RMDIR /S /Q "%userprofile%\appdata\local\temp\TrayIconCaching" > nul 2> nul

taskkill /f /im AteraAgent.exe > nul 2> nul
taskkill /f /im TicketingTray.exe > nul 2> nul
taskkill /f /im AgentPackageMonitoring > nul 2> nul
taskkill /f /im AgentPackageInformation > nul 2> nul
taskkill /f /im AgentPackageRunCommandInteractive > nul 2> nul
taskkill /f /im AgentPackageEventViewer.exe > nul 2> nul
taskkill /f /im AgentPackageSTRemote.exe > nul 2> nul
taskkill /f /im AgentPackageInternalPoller.exe > nul 2> nul
taskkill /f /im AgentPackageWindowsUpdate.exe > nul 2> nul
taskkill /f /im AgentPackageSystemTools.exe > nul 2> nul
taskkill /f /im AgentPackageHeartbeat.exe > nul 2> nul
taskkill /f /im AgentPackageUpgradeAgent > nul 2> nul
taskkill /f /im AgentPackageProgramManagement > nul 2> nul
taskkill /f /im AgentPackageRegistryExplorer.exe > nul 2> nul

timeout /t 4 /nobreak >nul

REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks" /f > nul 2> nul
REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks" /f > nul 2> nul
REG DELETE "HKEY_CLASSES_ROOT\Installer\Products\4758948C95C1B194AB15204D95B42292" /f > nul 2> nul
REG DELETE "HKEY_CLASSES_ROOT\Installer\Products\10F15BFE50893924BB61F671FEC4DE2F" /f > nul 2> nul

RMDIR /S /Q "C:\Program Files\ATERA Networks\AteraAgent" > nul 2> nul
RMDIR /S /Q "C:\Program Files (x86)\ATERA Networks" > nul 2> nul

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