65.023 R4: Mouthwatch Intraoral camera setup for Carestream Dental - white screen
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Docs |
Document Control
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Document Name |
65.023 R4: Mouthwatch Intraoral camera setup for Carestream Dental - white screen |
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Version |
v1.0 Current |
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Author |
Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com |
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Approval |
Safeharbour Support |
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Approval date |
01-JAN-2025 |
Review date |
31-DEC-2027 |
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Absract |
Sometimes a Windows update will knock out the ability for Kodak Imaging to pick up the video feed from a Mouthwatch camera and you get a white screen. |
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Scope |
This document applies to all clients of Safeharbour Support Ltd |
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Inputs |
None |
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Outputs |
None |
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Change Control
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Date |
Author |
Version |
Change |
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02-DEC-2024 |
Neil Tancock |
0.0 |
First version |
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01-JAN-2025 |
Neil Tancock |
1.0 |
Approved |
--------------------------------------------<START OF DOCUMENT> --------------------------------------------
Sometimes a Windows update will knock out the ability for Kodak Imaging to pick up the video feed from a Mouthwatch camera and you get a white screen.
To fix this, you need to apply a registry update to windows:
- Open File Explorer and browse to "C:\Program Files (x86)\MouthWatch Capture\Files\Dentrix Image Fixes"
- If you are on a x64 machine, double click on whitescreenfix_x64.reg and confirm the registry update
- If you are on a x86 machine, double click on whitescreenfix_x86.reg and confirm the registry update
That's it! The video preview should now be working.
--------------------------------------------<END OF DOCUMENT> --------------------------------------------
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Need help? Get in touch! |
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You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001 You can email us at hub@safeharboursupport.com You can Whatsapp us right here: https://wa.me/441752373000 |
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