65.023 R4: Mouthwatch Intraoral camera setup for Carestream Dental - white screen

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Document Control 

Document Name	65.022023 R4: TheMouthwatch serverIntraoral thatcamera wassetup previouslyfor usedCarestream isDental not- availablewhite screen
Version	v1.0 Current
Author	Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com
Approval	Safeharbour Support
Approval date	01-JAN-2025	Review date	31-DEC-2027
Absract	NoneSometimes a Windows update will knock out the ability for Kodak Imaging to pick up the video feed from a Mouthwatch camera and you get a white screen.
Scope	This document applies to all clients of Safeharbour Support Ltd
Inputs	None
Outputs	None

 

Change Control 

Date	Author	Version	Change
02-DEC-2024	Neil Tancock	0.0	First version
01-JAN-2025	Neil Tancock	1.0	Approved

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WhenSometimes logginga inWindows update will knock out the ability for Kodak Imaging to R4,pick up the video feed from a Mouthwatch camera and you mayget seea thiswhite errorscreen.

To messagefix asthis, R4you cannotneed accessto \\servername\wsys2k$apply a registry update to windows:

This

• Open isFile usuallyExplorer causedand bybrowse incorrectto Windows"C:\Program credentialsFiles in(x86)\MouthWatch CredentialCapture\Files\Dentrix Manager
  Image

  RunFixes"
  
  
  
  

Credential
• If Manageryou are on thea clientx64 machine, finddouble click on whitescreenfix_x64.reg and confirm the logonregistry forupdate
• If you are on a x86 machine, double click on whitescreenfix_x86.reg and confirm the serverregistry andupdate
change

That's theit! password toThe thevideo serverpreview logon

should

now be working.

--------------------------------------------<END OF DOCUMENT> -------------------------------------------- 

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