65.027 How to configure SmarterMail on Android using IMAP

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Document Name	65.026027 How to implementconfigure Two-factor authenticationSmarterMail on SmarterMailAndroid using IMAP
Version	v1.0 Current
Author	Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com
Approval	Safeharbour Support
Approval date	01-JAN-2025	Review date	31-DEC-2027
Absract	ThisSmarterMail guideusers can sync their email to the iPhone or iPad's Mail app by configuring an IMAP account. With an IMAP account, you will helpcreate youa securetwo-way yoursync between SmarterMail email account from attackers by enabling two-factor authentication.  Two-factor authentication involves and extrathe securitydevice, stepwhere all emails folders are synced. This means that when you log oninto tothe ensureSmarterMail thatWeb itinterface, really isactions you loggingperformed within the Mail app on your iPhone or iPad will automatically appear in the Web interface, and notvice someone who has stolen or guessed your password.versa.
Scope	This document applies to all clients of Safeharbour Support Ltd
Inputs	None
Outputs	None

 

Change Control 

Date	Author	Version	Change
02-DEC-2024	Neil Tancock	0.0	First version
01-JAN-2025	Neil Tancock	1.0	Approved

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Follow

01these Preparingsteps to start

configure

Beforea weSmarterMail start,IMAP you will need:
- An authenticator app
- A recovery email address

Authenticator App
An authenticator app installedconnection on youran mobileAndriod phone or tablet.device
Note:  It is this app that will provide the second-step security code you will need to log on.  Several authenticator apps are available and you may already be using one.  The most commonly-used ones are:
- Google Authenticator
- Microsoft Authenticator
- Okta
- Authy
If you already have an authenticator app installed on your device you can use that without installing another

Recovery email address

A recovery email address is typically a personal email address not associated with this email server.  It is used to recover your account if you forget your password.

 

 

02 Enabling Two-Factor authentication

You can enable two-factor authentication yourself from the webmail portal.  YouWe will have beensent given the URL ofyou your portalemail whenhostname, weusername setand itpassword upin fora you.welcome email.  Once youPlease have logged in to the webmail portal, click on the settings button:

 

On the right-hand side of the settings page, you will see a button to enable two-factor authentication.  Check that you have your authenticator app to hand before starting this procedure.  If you don't have it please contact Hello Comtec and we will re-send it to you.

1. Open your recoveryAndroid email,E-Mail applications
2. Select My Accounts
3. Select Add account
4. Select Email
5. Select OK
6. Enter an account name (can be anything)
7. Enter your name and e-mail address.
8. Click OK
9. If you see an option at the bottom for Manual Setup then click on theit.
button
10. For toincoming startMail theServer setupSelect process.
    IMAP 

    mail server.

11. Server: Your mail server hostname
12. Port: 993
13. Username: Enter your FULL email address (i.e. myname@mydomain.com
    )
14. Password:
    Enter

    Theyour firste-mail stepaccount requirespassword

15. Make certain you toleave enterSSL checked
16. Click OK.
17. For outgoing Mail Server SMTP server set Your mail server hostname
18. Port: 465
19. Username: Enter your recoveryFULL email.email address Type(IE:: itmyname@mydomain.com)
in
20. Password: once and then again to confirm it and then press [Next]

    

     

    You will then be presented with a special barcode called a QR code to scan intoEnter your authenticatore-mail app.account password

Open
21. Make the app and click on the button to add using a QR code.  This will enable the camera on your phone so point the camera at the QR code and the app will read it. 

    

     

     

    Once the authenticator app has read the QR code and added your email account, it will produce a six-digit verification code.  Enter this code into the Verification Code field in the two-factor authentication setup window and click [Check].

    That’s it.  You have enabled two-factor authentication on your email account.    Each timecertain you logleave inSSL tochecked

the
22. Make webmailcertain portal,LOGIN the authenticator app will give you your secret six-digit code to log in.  ThisREQUIRED is two-factorselected
authentication.

03 Re-authenticating email on your phone or tablet

As a security precaution, any phone or tablet you have connected to your email will be logged out once you have set up two-factor authentication.  Thankfully, you will not have to use the app every time you want to use email on your phone or tablet.  You will use a special, very complex password.

Getting the password for your mobile or tablet

Once you have set up two-factor authentication in your webmail portal there will be several new secure passwords created.  We want the first on in the list for IMAP/POP/SMTP. 


23. Click onOK
the
24. Your eyeIMAP iconAndroid nexte-mail to the IMAP/POP/SMTP password to reveal it:

    

     

    Thisaccount is thenow passwordcomplete

you use to connect your mobile or tablet to your email.  Yours will be a unique password.

 

Useful tip
When your mobile or tablet is disconnected from your email account, the mail program will generally pop up and ask you for the password.  Enter this new password there and you will be reconnected.

If your device is not asking for the new password, go into settings and your mail settings and enter it manually there.  This will the reconnect your device to your email service and it will be secure.

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