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65.031 How to configure SmarterMail on iPhone or iPad using IMAP

Docs

Document Control 

Document Name 

65.030031 How to configure SmarterMail on OutlookiPhone or iPad using IMAP

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

SmarterMail users can sync their email to the iPhone or iPad's Mail app by configuring an IMAP account. With an IMAP account, you will create a two-way sync between SmarterMail and the device, where all emails folders are synced. This means that when you log into the SmarterMail Web interface, actions you performed within the Mail app on your iPhone or iPad will automatically appear in the Web interface, and vice versa.

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


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SmarterMail users can sync their email to the iPhone or iPad's Mail app by configuring an IMAP account. With an IMAP account, you will create a two-way sync between SmarterMail and the device, where all emails folders are synced. This means that when you log into the SmarterMail Web interface, actions you performed within the Mail app on your iPhone or iPad will automatically appear in the Web interface, and vice versa.

Follow these steps to configure a SmarterMail IMAP connection on youran OutlookiPhone programor iPad:
Note:  We will have sent you your email hostname, username and password in a welcome email.  Please have that to hand before starting this procedure.  If you don't have it please contact Hello Comtec and we will re-send it to you.

  1. InOn Outlook,your iPhone or iPad, go to File,Settings Click> theAccounts Info& tab
Passwords Clickand tap Add Account. (If you're using iOS 10.3.3 or earlier, go to Settings > Mail > Accounts and tap Add Account.) ClickTap ManuallyOther, configurethen servertap settingsAdd orMail additional server types Accountradio button.. ClickEnter your name, email address, password, and a description for your account. Tap Next. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap Done to complete your account setup.  ClickIf Mail can't find your email settings, then you need to enter them manually. On the InternetIMAP Emailtab, radioenter button.the Clickinformation Nextfor EnterIncoming Mail Server and Outgoing Mail Server. Note that this is the information you'll need to retrieve from your email provider. If you're not sure who manages your SmarterMail account, contact the SmarterTools sales team for assistance. We may be able to determine who is hosting your SmarterMail account and point you in the right direction. You can also try the following information:setup: 
  • The Hostname 
    1. Youris Name:the <Displaysame Namefor youthe want to use, i.e., Joe Smith>
  • Email address: <Full email address, i.e., username@domainname.com>
Incoming Server: <your email server> Outgoing Mail server: <your email server> User name: <Full email address, i.e., username@domainname.com> Password: <Your email account password> Configure Authentication
  1. Configure SSL Port - Click on More Settings.
Navigate to Outgoing Server Tab Check "My Outgoing Server requires SMTP Authentication". Click OK. Click on More Settings Click on Advanced Check "This server requires an encrypted connection (SSL)"incoming and theoutgoing Portmail shouldserver, change to 993. If not, setand it tousually 993.takes the form of mail.yourdomainname.com. For SMTP,the whereUsername, be sure to enter your full SmarterMail address. The Password is saysthe "Usesame password used to access webmail. Then tap Next.  If your email settings are correct, tap Save to finish. (If the followingemail typesettings ofare encryptedincorrect, connection",you'll selectbe SSL Change the Outgoing SMTP server Portasked to 465edit Clickthem. OK.To troubleshoot a failed connection, please contact us and we'll be happy to help you out.)

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Need help?  Get in touch!

You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001

You can email us at hub@safeharboursupport.com

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