65.040 Voicemail

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Document Name	65.040 Voicemail
Version	v1.0 Current
Author	Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com
Approval	Safeharbour Support
Approval date	01-JAN-2025	Review date	31-DEC-2027
Absract	None
Scope	This document applies to all clients of Safeharbour Support Ltd
Inputs	None
Outputs	None

Change Control 

Date	Author	Version	Change
02-DEC-2024	Neil Tancock	0.0	First version
01-JAN-2025	Neil Tancock	1.0	Approved

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Accessing your Voicemail

To access foryour usersvoicemail.

Each user of the system can access Voicemail via Feature codedial *81 : Dial the feature code *81 from any device and follow the instructions.

Additionally, it is possible to access a graphical Voicemail menu from - Collaboration - Voicemail menu - Start, Workforce, Welcome Consoles phones - press Voicemail key (see Wildix Start User guide) - Vision handsets - Voicemail menu (see Vision User Guide) - iOS / Android - History menu - Voicemail tab - W-Air handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1") then follow the audio instructions

You'll

Mailboxthen management

be

Voicemailgiven managementa iscount possibleof ifthe number of messages you accesshave Voicemailwaiting. byPress dialling Feature code *81

Listen1 to messagebegin details

listening to them.

ByOnce defaultyou messagehave listened to a message, you can press:

• 2 to hear the details are not pronounced. Press 2 for message details afterof the message
playback. It is possible
• 3 to checklisten Voicemailto detailsAdvanced from Wildix devices.

  Send a reply

  1. 1. 1. • Press 2options for the message details(Not afteroften used)
           • 5 to repeat the message playback
           • Press 3 for advanced options
           • Press 16 to send a reply

  Record a New Message

  
  

  You can record a new message for your personal voicemail by dialling Feature code *84

  Forward a Voicemail to another user

  1. 1. 1. • Press Voicemail button to access the mailbox
           • Select the Voicemail that you like to forward and press Info button
             
           • Go downlisten to the optionnext Forward tomessage
           • Enter7 oneto or more extensions seperated by the star symbol
           • Notification "Success" will be displayed on the screen

  Users can view forwarded messages from any Wildix device; forwarded messages have the prefix "Fwd"

  Via IVR menu

  1. 1. 1. • Press 2 fordelete the message details after the message playback
           • Press 8 to forward the message to another user

  Delete a Voicemail

  1. 1. 1. • Press 2 for the message details after the playbackuser/extension
           • Press 79 to deletesave the message

        Recording

     your
  personal
  Greetings

  You can alsorecord deletea Voicemailsmall from:number of greetings that callers will hear before recording a message for you;
   - Your Unavailable Message, which is played when someone calls and you are not at your phone
   - Your Busy Message, which is played when someone calls and you are already on a call
  - Your Name, which is played to the caller instead of saying "The user"

  To record your Personal Greetings, dial *81 and then take option 0 "Mailbox Options"

  • • • • Start, Workforce, WelcomeConsole XML browser: press Voicemail button, select a message, select Info -> Delete
        • Collaboration / iOS / Android / Vision / WP600xx: select one or multiple messages and click the trash icon

  When the "Shared Voicemail" feature is used, subscribers can delete Voicemails of the mailbox owner.

  Organise by folder

  Dial *81 then press 2 for message detailsthen press 2 again to change folders:

  • • • • 0 for new
        • 1 for old
        • 2 for work
        • 3 for family
        • 4 for friends

  Record personal Voicemail greetings

  Call *81 press 0 for mailbox options then:
  

  • • • • pressPress 1 to record your unavailableUnavailable messageMessage.  Once pressed, the phone system will begin recording after the beep and followsay theto audiopress message# when you have finished recording
        • pressPress 2 to record your busyBusy messageMessage.  Once pressed, the phone system will begin recording after the beep and followsay theto audiopress instructions# when you have finished recording
        • pressPress 32 to record your nameName.  Once pressed, the phone system will begin recording after the beep and followsay theto audiopress instructions
        #
      when
    you
    have finished recording
    

  AccessAfter Voicemailrecording any of anotherthese user

  greetings,
  1. you
     1. will
        1. • Enterhave the stringoption *81*to;
              or- *811 then callAccept the extension
           new
           • Followrecording and make it live
              - 2 Listen back to the audiorecording
              instructions- to3 enterRe-record the first five symbols of the WEB password

  
  

  Voicemail notifications

  Email notificationsrecording

  UsersWhen receive notifications about new Voicemails via email with attached audio file (if email is specified in user personal settings)

  Voicemail conversion to text (speech to text)

  Additionally users can receive Voicemail transcription to email.

  • • • • Only a user with Premium license can receive Voicemail transcription
        • Email must be specified in personal user settings

  Message waiting indicator on Wildix service

  Users receive "message wating indicator" notifications about new Voicemails:

  • • • • Via Collaboration
        • to iOS / Android / Vision / WP600xx: Voicemail tab (located in history menu for iOS / Android
        • to WP4X0, Start, Workforce, WelcomeConsole phones: LED blinking + the envelope icon if new message received
        • to W-Air handsets: LED blinking + envelope icon if new message received

  Voicemail notificationsyou are syncedfinished, betweensimply all devices of the user. They are also synced between the subscriber and the mailbox owner in "Shared Voicemail" feature

  MWI subsciption for W245FXS 2015

  Custom provisioning parameter EnableMWISubscribe allows Voicemail LED notifications for analog phones connected to W245FXS 2015.

  Call forwarding to Voicemail

  Forwarding to Voicemail can be sethang up by user in user settings (Collaboration / WMS) or by system administrator in Dialplan.

  Call forwarding to Voicemail - personal settings

  In Collaboration -> Settings -> Features users can set up call features per call type (internal / external / blacklist / whitelist) and based on current user status (available / do not disturb / away).

  If "external", "blacklist" and "whitelist" classes are not activated ("Activate class" tick is off), behaviour is inherited from "internal" class. If "do not disturb" and "away" is not activated ("Activate class" tick is off), behavior is inherited from "available" status.

  

  
  

  Call forwarding to Voicemail via Dialplan

  Dialplan application "Go to Voicemail" allows routing calls to Voicemail. As destination it is possible to add one or multiple extensions and email addresses.

  Dynamic call forwarding to Voicemail

  Users can forward a ringing call / an active call to Voicemail at any time vis Collaboration:

  • • • • Send a call to your own Voicemail: upon receiving an incoming call (or during an active call) press Transfer button from the call dialog window and then press the Voicemail icon
        • Send a call to a colleague's Voicemail: upon receiving an incoming call (or during an active call) press Transfer button from the call dialog window, enter a colleague's name or extension number into the search field and then press the Voicemail icon near the name of the colleague.

  Note: If a call is forwarded to Voicemail before answer the greeting is played, if after answering the call, only a beep is heard.

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  Need help?  Get in touch!

  You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001 You can email us at hub@safeharboursupport.com You can chat & Collaborate with us at https://kite.wildix.com/nc-a12/3001 You can Whatsapp us right here: https://wa.me/441752373000