65.040 Voicemail
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Docs |
Document Control
Document Name |
65.040 Voicemail |
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Version |
v1.0 Current |
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Author |
Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com |
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Approval |
Safeharbour Support |
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Approval date |
01-JAN-2025 |
Review date |
31-DEC-2027 |
Absract |
None |
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Scope |
This document applies to all clients of Safeharbour Support Ltd |
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Inputs |
None |
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Outputs |
None |
Change Control
Date |
Author |
Version |
Change |
02-DEC-2024 |
Neil Tancock |
0.0 |
First version |
01-JAN-2025 |
Neil Tancock |
1.0 |
Approved |
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Accessing your Voicemail
To access your voicemail. dial *81
Additionally, it is possible to access a graphical Voicemail menu from - Collaboration - Voicemail menu - Vision handsets - Voicemail menu (see Vision User Guide) - iOS / Android - History menu - Voicemail tab - W-Air handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1") then follow the audio instructions |
You'll then be given a count of the number of messages you have waiting. Press 1 to begin listening to them.
Once you have listened to a message, you can press:
- 2 to hear the details of the message
- 3 to listen to Advanced options for the message (Not often used)
- 5 to repeat the message
- 6 to listen to the next message
- 7 to delete the message
- 8 to forward the message to another user/extension
- 9 to save the message
Recording your personal Greetings
You can record a small number of greetings that callers will hear before recording a message for you;
- Your Unavailable Message, which is played when someone calls and you are not at your phone
- Your Busy Message, which is played when someone calls and you are already on a call
- Your Name, which is played to the caller instead of saying "The user"
To record your Personal Greetings, dial *81 and then take option 0 "Mailbox Options"
- Press 1 to record your Unavailable Message. Once pressed, the phone system will begin recording after the beep and say to press # when you have finished recording
- Press 2 to record your Busy Message. Once pressed, the phone system will begin recording after the beep and say to press # when you have finished recording
- Press 2 to record your Name. Once pressed, the phone system will begin recording after the beep and say to press # when you have finished recording
After recording any of these greetings, you will have the option to;
- 1 Accept the new recording and make it live
- 2 Listen back to the recording
- 3 Re-record the recording
When you are finished, simply hang up
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Need help? Get in touch! |
You can call us on 01752 373000, option 2 or, if you are on Number Club, just call extension 3001 You can email us at hub@safeharboursupport.com You can Whatsapp us right here: https://wa.me/441752373000 |
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