65.034 Conferencing calls together
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Docs |
Document Control
Document Name |
65.034 Conferencing calls together |
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Version |
v1.0 Current |
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Author |
Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com |
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Approval |
Safeharbour Support |
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Approval date |
01-JAN-2025 |
Review date |
31-DEC-2027 |
Absract |
None |
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Scope |
This document applies to all clients of Safeharbour Support Ltd |
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Inputs |
None |
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Outputs |
None |
Change Control
Date |
Author |
Version |
Change |
02-DEC-2024 |
Neil Tancock |
0.0 |
First version |
01-JAN-2025 |
Neil Tancock |
1.0 |
Approved |
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Call conferencing is a powerful tool that can save a lot of time and effort and can shorten the time it takes to resolve an issue or close a sale, for example.
We're all familiar with Call Transfer - the ability to put a caller on hold and then transfer them to a third party. When the third party accepts the call, you drop out and the other two remain connected.
With Call Conferencing, you don't drop out of the call. All three people are connected together in one call.
A short video on Call Conferencing |
The third party can be another extension on the phone system or an external number.
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