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65.030 How to configure SmarterMail on Outlook using IMAP

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Document Control 

Document Name 

65.030 How to configure SmarterMail on Outlook using IMAP

Version 

v1.0 Current

Author 

Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com 

Approval 

Safeharbour Support 

Approval date 

01-JAN-2025 

Review date 

31-DEC-2027 

Absract 

SmarterMail users can sync their email to the iPhone or iPad's Mail app by configuring an IMAP account. With an IMAP account, you will create a two-way sync between SmarterMail and the device, where all emails folders are synced. This means that when you log into the SmarterMail Web interface, actions you performed within the Mail app on your iPhone or iPad will automatically appear in the Web interface, and vice versa.

Scope 

This document applies to all clients of Safeharbour Support Ltd

Inputs 

None 

Outputs 

None

 

Change Control 

Date 

Author 

Version 

Change 

02-DEC-2024 

Neil Tancock 

0.0 

First version

01-JAN-2025 

Neil Tancock 

1.0 

Approved 


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SmarterMail users can sync their email to the iPhone or iPad's Mail app by configuring an IMAP account. With an IMAP account, you will create a two-way sync between SmarterMail and the device, where all emails folders are synced. This means that when you log into the SmarterMail Web interface, actions you performed within the Mail app on your iPhone or iPad will automatically appear in the Web interface, and vice versa.

Follow these steps to configure a SmarterMail IMAP connection on your Outlook program
Note:  We will have sent you your email hostname, username and password in a welcome email.  Please have that to hand before starting this procedure.  If you don't have it please contact Hello Comtec and we will re-send it to you.

  1. In Outlook, go to File, Click the Info tab
  2. Click Add Account
  3. Click Manually configure server settings or additional server types radio button.
  4. Click Next.
  5. Click the Internet Email radio button.
  6. Click Next
  7. Enter the following information:
    1. Your Name: <Display Name you want to use, i.e., Joe Smith>
    2. Email address: <Full email address, i.e., username@domainname.com>
    3. Incoming Server: <your email server>
    4. Outgoing Mail server: <your email server>
    5. User name: <Full email address, i.e., username@domainname.com>
    6. Password: <Your email account password>
  8. Configure Authentication
    1. Configure SSL Port - Click on More Settings.
    2. Navigate to Outgoing Server Tab
    3. Check "My Outgoing Server requires SMTP Authentication".
    4. Click OK.
    5. Click on More Settings
    6. Click on Advanced
    7. Check "This server requires an encrypted connection (SSL)" and the Port should change to 993. If not, set it to 993.
    8. For SMTP, where is says "Use the following type of encrypted connection", select SSL
    9. Change the Outgoing SMTP server Port to 465
    10. Click OK.

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