65.009 Splashtop disable audio over remote connection

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Document Name	65.009 Splashtop disable audio over remote connection
Version	v1.0 Current
Author	Neil Tancock, IT Services (Safeharbour Support Ltd), neil@safeharboursupport.com
Approval	Safeharbour Support
Approval date	01-JAN-2025	Review date	31-DEC-2027
Absract	When accessing a device via Splashtop, the user's audio will come through the link. While not really an issue - you may like thrash metal - it can be problematic if you are using VoIP to call them; the audio will cut off.
Scope	This document applies to all clients of Safeharbour Support Ltd
Inputs	None
Outputs	None

Change Control

Date	Author	Version	Change
02-DEC-2024	Neil Tancock	0.0	First version
01-JAN-2025	Neil Tancock	1.0	Approved

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When accessing a device via Splashtop, the user's audio will come through the link. While not really an issue - you may like thrash metal - it can be problematic if you are using VoIP to call them; the audio will cut off.

Here's what to do:

There is indeed an option you can enable in order to disable the sound from the Splashtop sessions.

You just need to open the Splashtop Streamer on the customer's computer->Settings->Sound->Tick 'Output sound on this computer only'

We could probably put that in a script and deploy to all clients.

"HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server\AutoMute" is changed from value 1 to 2.

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